500 internal server error while plugin is activated

  • Resolved csstudio

    (@csstudio)


    6 months, 3 weeks ago

    Hi, 

    We’ve recently discovered our site crashes and gives 500 internal server errors on some pages while the Google reviews plugin is activated. We have deactivated to prevent this from happening, but we are wondering if we can fix it so we can start using the plugin again.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.
    More information about this error may be available in the server error log.     Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Log Error: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. – only when plugin is active.

    Can you help me? Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support szlifkaszilveszter28

    (@szlifkaszilveszter28)

    Hi,@csstudio !

    Where did you encounter the issue? Was it in the WP admin or on the frontend?
    If it was in the admin area, could you specify exactly where?
    If it was on the frontend, did it only occur where the widget was embedded?
    Was the error message recorded in the server log?

    Feel free to write us, if you need any assistance,
    Trustindex

    Thread Starter csstudio

    (@csstudio)

    The problem is on the frontend. In admin – all is ok. The problem is not on the pages, where plugin is embed, the the problem occurs on different pages of the site in random order. Then there is an error 500, then there is no, then it is there again. As soon as we deactivate the plugin, the problem disappears.

    Log Error:?Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. – only when plugin is active.

    Thread Starter csstudio

    (@csstudio)

    WordPress 6.3.1
    Php 7.4
    Widgets for Google Reviews 12.1.1

    Plugin Support szlifkaszilveszter28

    (@szlifkaszilveszter28)

    Hi, @csstudio !

    We forwarded the issue to the IT team, we’ll get back to you as soon as possible.

    Feel free to write us, if you need any assistance,
    Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi,

    The 500 Internal Server Error is likely caused by a misconfiguration in the web server. The log message “Request exceeded the limit of 10 internal redirects” suggests that the server is encountering a loop of internal redirects, reaching a limit before the request is completed. This usually happens due to incorrect or conflicting redirection rules in the server configuration.

    I recommend checking your web server’s configuration, especially the redirection rules (such as those in the .htaccess file), to ensure there are no infinite loops or conflicts. For an Apache server, you can try the following adjustments:

    • LimitInternalRecursion: You can increase this value if needed.
    • LogLevel: Set the log level to debug to get more detailed information about the issue.

    For further details on diagnosing this problem, you can refer to this post, which provides useful insights: Request exceeded the limit of 10 internal redirects due to probable configuration error.

    Best Regards,
    Trustindex Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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