500 Internal Server Error when logging in to wp-admin

  • Resolved azarimy

    (@azarimy)


    13 years, 7 months ago

    hello all.

    situation: i’ve had a working WP site. but i had problems upgrading from 3.1 to 3.1.1. so i downloaded 3.1.1, unzipped and uploaded. however, something went wrong during the upload progress and i was not able to access the site. all i can see was white screen.

    so i asked my hosting to revert to an earlier version. but since i had multiple sites under different folders, he opted to get a backup and replaced the WP folder only.

    problem: everything works, except when i try to login to WP-admin, i get a 500 Internal Server Error.

    is there something i can do/check before i bug my hosting tech-support again?

    my site: https://www.tanggam.com
    wordpress folder: https://www.tanggam.com/v4/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    – 500 ISE may indicate a problem with the configuration on the server. Usually your hosting company tech support can help. It could be a problem with your .htaccess file.

    So, start with these troubleshooting steps:

    -deactivating ALL plugins temporarily to narrow down and possibly fix the problem. If the problem goes away, activate them individually (one-by-one) to find the culprit.

    If you don’t have access to your admin area, try deactivating them manually via FTP or phpMyAdmin.

    -switching to the default theme (“twentyten”) for a moment by renaming your current theme’s folder in wp-content/themes. The idea is to force WordPress to fall back to the default theme to rule out any theme-specific issue.

    If you don’t have access to your admin area, then access your server via FTP or SFTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed).

    – If the above steps don’t resolve the issue, access your server via FTP or SFTP and rename the .htaccess file. If you are unable to find a .htaccess file, set your FTP or SFTP client to view invisible files.

    Thread Starter azarimy

    (@azarimy)

    wow thanks for the help! got the problem sorted out brilliantly.

    Moderator t-p

    (@t-p)

    you are welcome! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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