First I want to give a piece of advice to those who have issues with GD’s service. If you are contacting them via email then you are wasting your time. Call them on the phone. Every time I’ve had an issue that I’ve tried to resolve via email it wound up being a waiting game and never got resolved. I found that actually calling them gets most issues resolved within minutes.
Second… Unless you actually have need to run .asp apps then you should switch to linux servers. I have been with GD for 5 years, and every problem I ever had was related to the Windows servers. When I installed WP I switched to the linux servers and have not had an issue with the site since (almost 2 years since I switched now). Seriously… If you aren’t using .asp apps then you won’t even notice a difference when you switch. The interface is the same. The only real difference is that things seem to work like they are supposed to, and the description on your bill will say linux instead of Windows. You might also notice that there are a lot more apps available on the linux side as well.
Third… Even if your site is coded for .asp you may be able to change it easier than you think. My main site was coded for .asp, and I was freaking out when I found out I had to switch to linux. I found in my case it was simply a matter of renaming the .asp files to .php, and changing any .asp code in the pages to the equivalent .php functions. In my case it took me about an hour to rework the site into php, and it was rather anti-climatic to say the least. I was expecting a big deal and nothing to work right, but once I’d swapped the new code in the pages came up looking exactly the same as they were in asp. Of course this might be a bigger deal if someone’s page is coded heavily in asp. In my case I only used it to format the site, since the majority of the code was html, so others may have more problems.
Things must have changed a bit since I installed WP… When I did it GD said that it couldn’t be installed on Win servers at all.