500 – Internal Server Error after creating product feed for Google Shopping

  • Resolved Martin Zhang

    (@newaveproducts)


    2 years ago

    Hi,
    It was the first time I used your plugin and created a product feed for Google Merchant Centre. While it looked all good from every aspect, it gave an error message “500 – Internal Server Error” when clicking the View button after the feed was generated.
    I suspected this was caused by my security plugin so I turned it off. However, the issue still exists and it means it has nothing to do with that plugin.
    Would you please take a review and advise what could be the possible reason for the problem.
    Thank you and kind regards,
    Martin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hello @newaveproducts

    Thanks for reaching us and sorry for the inconvenience.

    This issue is mostly related to your server’s file permission or URL issue. Please, make sure you are using the correct permalink settings. Use Post name here.
    However, if it doesn’t help you to resolve the issue then please, reach us again with the error log. Please, enable debug mode and see if there is an error on the feed generation screen.

    Or you can reach us from here.

    Best regards,

    Thread Starter Martin Zhang

    (@newaveproducts)

    Hi Badal,
    Thank you for your response. I have contacted my site hosting provider and they fixed the issue already. It is working now.
    Regards,

    Thread Starter Martin Zhang

    (@newaveproducts)

    Hi Badal,
    Thank you for your response. I have contacted my site hosting provider and they fixed the issue already. It is working now.
    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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