500 internal Error

  • Resolved jpbond

    (@jpbond)


    3 years, 7 months ago

    Hello
    i’m using WordPress 5.7 with Elementor, Jupiter X and WPML up-to-date.
    When i try to go on Admin > Appearance > Customize, i found a 500 internal Error blank page.
    I can give you the copy and paste informations site but i’m not sure it’s a good idea in public (Admin > Tools > Health Site > Informations)
    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Danny

    (@dannyholt)

    Hi @jpbond

    Doesn’t look like you’re using Beaver Builder and so, you’ll want to post this question on the forum for the plugins you’re using. I’d also recommend contacting your web host provider as they’ll be able to tell you what is triggering the 500 error. ??

    Thread Starter jpbond

    (@jpbond)

    Sorry but yes, i’m using it :
    https://s848113647.onlinehome.fr/jp/1.jpg
    and
    https://s848113647.onlinehome.fr/jp/2.jpg

    And here is the log error :
    2a01:e0a:100:: – – [02/Apr/2021:11:39:27 +0200] “GET /wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php&lang=en HTTP/1.1” 500 669 s848113647.onlinehome.fr “https://s848113647.onlinehome.fr/wp-admin/plugins.php” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0” “-“

    Plugin Support Danny

    (@dannyholt)

    Hi @jpbond,

    You’re using the Customizer Export/Import plugin, but posted your question in the Beaver Builder Lite support forum which is why I replied the way I did. I assumed you were referring to Beaver Builder not Customizer Export/Import. ??

    You should have posted this question here.

    In regard to the issue, a server 500 error is a rather generic error and can be caused by several things. The best course of action is to contact your web host provider and have them review your error logs which will tell them what is triggering the error. ??

    • This reply was modified 3 years, 7 months ago by Danny.
    Thread Starter jpbond

    (@jpbond)

    Sorry about that and thanks for your answer.
    I’ve already contacted my web host provider… i’m waiting for an answer…

Viewing 4 replies - 1 through 4 (of 4 total)
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