500 error when saving elementor, only when this plugin enabled

  • Resolved webofcreativity

    (@webofcreativity)


    4 months ago

    My website is showing “Server Error 500” when I try to save the editor in elementor. When I disable the plugin I can edit. But when I disable the plugin, all my elements that i created with the plugin are delelted, even when I reenable.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @webofcreativity,

    We sincerely apologize for our delay in responding and for the inconvenience you are experiencing. Since you disabled the Jeg Elementor Kit plugin earlier, the elements/widgets from Jeg Elementor Kit will not be registered. After that, you also saved the page in the Elementor Editor, which caused the Jeg Elementor Kit widgets to disappear. You can try restoring the missing widgets using Elementor’s revision feature.

    https://elementor.com/help/revision-history-undo-and-redo/

    Regarding the Error 500 you’re experiencing, could you please let us know the configuration of your WP Memory Limit and PHP Memory Limit? You can find this information in the Elementor -> System Info menu.

    Screenshot-2024-07-11-at-11-37-58

    If your WP Memory Limit is less than or equal to 256MB, we recommend increasing it to 512MB, or even 768MB for better performance. This is also recommended by Elementor itself, as sites with heavy workloads may require a higher WP Memory Limit.

    https://elementor.com/help/requirements/

    For now, this is all we can suggest. We look forward to hearing back from you.

    Thank You

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @webofcreativity,

    Happy New Year! ??

    How are you? We hope you’re doing well.

    Regarding the issue you encountered earlier, have you been able to resolve it?

    We wanted to inform you that, since there has been no conversation on this topic for a while, we will mark it as resolved.

    If you have any other issues related to the Jeg Elementor Kit plugin, feel free to create a new topic.

    Thank you and happy holidays! ???

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.