500 error when going to Settings

  • Resolved llevenson

    (@llevenson)


    7 years, 3 months ago

    All-in-One Events Calendar suddenly stopped working, with a 500 error when I try to go to the AIOEC Settings. I suspect this happened as part of the WP 4.9.1 update, but not sure about that.

    Tried reverting to AIOEC 2.5.24 , got same result.

    This website is part of a multisite network and AIOEC has run well for the past 2 years.

    Any ideas??

    Thanks!

    The page I need help with: [log in to see the link]

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  • Thread Starter llevenson

    (@llevenson)

    Forgot to say that no new plugins were added recently.

    Hi @llevenson,

    Generally a 500 server error is best solved with a re-install, as there are many factors that could cause it.

    I recommend also making sure your host is using PHP version 5.6 or newer (recommended 5.6 stable).

    These reinstall instructions will preserve your current events:

    – Perform a complete back up of your database before proceeding further
    – Delete the file uninstall.php from the plugin directory that is currently on the server (found under /wp-content/plugins/all-in-one-event-calendar). Deleting this file ensures that when you uninstall the current version of the plugin, your event data and calendar settings will be preserved when you delete the plugin (don’t skip this step – it’s important!)
    – Deactivate the All-in-One Event Calendar using your WordPress Dashboard.
    – Delete the All-in-One Event Calendar using your WordPress Dashboard.
    – Database -> wp_options, click option_name to sort and delete everything with ai1ec_, this will delete plugin settings but events will remain in the database.
    – Now install the latest version.

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