500 error when editing one page

  • My client has just gone in to the back end and edited the text in one page. When she hit Publish, she got a 500 Error message, and now neither of us are able to go back into editpage.php to make any changes to it.

    editpage.php is working fine for all the other pages, and also the page itself is visible on the site.
    https://www.discover-london-on-foot.com/upcoming-walks

    Im a designer rather than a techy, so please me gentle with me ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator keesiemeijer

    (@keesiemeijer)

    The 500 Internal Server Error is a “server-side” error, meaning the problem is not with your PC or Internet connection but instead is a problem with the web site’s server.

    try putting your permalinks to the default structure (Settings > Permalinks) and see if you can Edit the page

    Thread Starter steffevans

    (@steffevans)

    Thanks for your quick reply.

    I set permalinks back to default but still couldnt edit it.

    Its weird that it is only for that one page. Is it possible that something in the content of the page is breaking it?

    Moderator keesiemeijer

    (@keesiemeijer)

    try
    – switching to the default theme to rule out any theme-specific problems?
    – deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    It could have to do with the content. try making another page with the same content (different title)

    Thread Starter steffevans

    (@steffevans)

    Thanks keesiemeijer

    Ok Ive spotted the problem – when I look at the source code for the page, I see this:
    <p><span”>

    Obviously the client has cut and pasted some html into the page, with an error in. Now, my problem is, how can I get to the page to delete that line, as I cant see the editpage.php?

    Moderator keesiemeijer

    (@keesiemeijer)

    There are a lot of error’s in there. But I don’t think these cause the 500 error.

    Have you tried the suggested solutions?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘500 error when editing one page’ is closed to new replies.