500 Error on Test | WP Mail SMTP | Version 1.4.1

Hi,

Could you please provide recent records inside your error_log file for PHP, right after you see 500 error after sending a Test Email?
So steps are:
1) go to Test Email page
2) submit the test email and see error 500
3) find error_log with PHP errors on your server or in your CPanel/DirectAdmin/etc
4) get the latest several records that have PHP Error at the beginning.
5) post them here

Without this information I’m unable to answer your question.

Hi,

I am still having this problem. It seems like the plugin keeps disconnecting. Here is the php error i get inside the wp-admin: https://prntscr.com/lshe17

Here are the cpanel errors:

https://prntscr.com/lshfw6

Please advise asap.

In topic title you mentioned error 500.

Screenshot 1 – you have not configured Gmail. Click “Allow…” button in Settings.
Screenshot 2 – no 500 errors, those that is there – no related to plugin at all.

Hi,

Thank you so much for the assistance however the plugin is still not behaving on my end. I had the client come in to re-authenticate their gsuite account today and am now getting the same 500 error as when I originally posted.

To make things very easy for you to understand I have recorded a screen cast of the issue here: https://somup.com/cFl6bznXuD

This should make the issue very clear and I have also taken a screenshot of the latest errors for you here: https://prntscr.com/lt6ox3

Please advise.

@clickstarmarketing
Ok, now I see that error 500 on your video.
Please remove the link to a video, you are revealing a sensitive information (or remove it from YT).

All those errors from a screenshot are not related to a plugin (server is blocking external requests to a WordPress file, something like a firewall or similar).
Those errors that you displayed – they are NOT PHP errors log, they are errors in a server log (those are different things). You need to find a specifically PHP error log. It will definitely have the answer there.

Yep good point. The video is gone now.

However I had to contact hosting support regarding the error log you request. I will follow up here soon. Please stand by.

Ok I found the error logs you require. Sorry about that. You can download them as a txt file here: https://www.teamm1.com/error-log-dec-12-2018.txt

Please let me know what the issue is.

Thanks again.

I see, thank you.

Although I don’t understand why that happened. Could you please select an option in plugin settings Misc – remove data on uninstall. Deactivate the plugin and remove it completely and reinstall again. You will need to define client id/secret again and go through “Allow…” route too.

I can but I dont want to because I would have to call the client back to office to redue her connection for the 3rd time in 2 weeks.

As of right now the forms are firing, I just cant run the test.

Is there any other way we can figure this out?

hello
i installed wp mail smtp plugin and set up the forms and the connection with gmail.
now when sending a test email there is an error:
Contact your web hosting provider and ask them to verify your server can make outside connections. Additionally, ask them if a firewall or security policy may be preventing the connection – many shared hosts block certain ports.
Note: this is the most common cause of this issue.

could you help me?
thanks a lot..