500 error on Term Category pages

  • Resolved rahgardiner

    (@rahgardiner)


    4 years, 4 months ago

    I have just updated to the latest version of Glossary Premium and now the Term Category pages don’t work.

    Here is a video (no audio): https://www.loom.com/share/169a36e91b3a4ede9c05133621daf5c0

    The site is membership site, so perhaps I can email you the URL and a login for you?

    Rah

    —
    WordPress 5.4.2
    Glossary Premium 1.8.18
    OS Linux
    Database Data Disk Usage 2.6 GiB
    Server nginx/1.18.0
    Database Index Disk Usage 758.2 MiB
    PHP v7.4.7
    MYSQL Maximum Packet Size 64.0 MiB
    MYSQL v8.0.20 MYSQL
    Maximum No. Connection 151
    GD 2.3.0
    MYSQL Query Cache Size unknown
    PHP Short Tag Off
    Server IP:Port 128.199.234.81:443
    PHP Max Script Execute Time 30s
    PHP Memory Limit 512.0 MiB
    PHP Max Upload Size 512.0 MiB
    Server Load 0.31
    PHP Max Post Size 512.0 MiB

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Rah,
    this is very strange, 500 error is when the server is not responding and the reason can be various.
    Usually there is a system log that can help to understand what is happening, can be a plugin conflict, an error of the database etc.
    The latest release improved some shortcodes and anything else (I don’t know what was the previous version did you have).

    I suggest trying to flush the permalink on Settings->Permalinks->Save Changes and see if the problem is fixed.

    Closing after a month.

Viewing 2 replies - 1 through 2 (of 2 total)
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