500 error on site with new update

  • Resolved ohliza

    (@ohliza)


    5 years, 12 months ago

    I updated the plugin just now and that caused a 500 error on my site (“deactivated because plugin file does not exist”, prior to that). I can only make it go away by deleting the plugin folder via FTP.

    Ideas?

    Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    There was a typo in the old file name. What happens if you delete the plugin and download it again from the Repository?

    Thread Starter ohliza

    (@ohliza)

    I tried but no, same issue.

    Thread Starter ohliza

    (@ohliza)

    Deleted folder and still see, on plugins page: “The plugin events-manager-email-users/events-manager-email-users.php has been deactivated due to an error: Plugin file does not exist.”

    Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    If you manually delete a plugin via FTP without first disabling it, this is a very logical message. WordPress still thinks that it’s activated, but cannot find the file.
    Refreshing the page will remove the message.

    Thread Starter ohliza

    (@ohliza)

    I think I see the possible issue, in the wp repository it says the plug-in isn’t compatible with my version of php.

    I’ll look into that on my end.

    Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    Events Manager needs PHP7.1 as well ??
    Do NOT update to 7.2, that will cause problems with EM itself.

    Thread Starter ohliza

    (@ohliza)

    I’m checking with my host about the PHP update. But Events Manager is working fine with whatever version of PHP we are using. I only get that warning on (and am unable to download or install) this plugin, not EM or EM Pro.

    Thread Starter ohliza

    (@ohliza)

    Here’s a screenshot of what I am seeing:

    https://snag.gy/jfvsSF.jpg

    Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    EM Pro Multiple Bookings Mode does not work with PHP 7.2, for example. So do not upgrade higher than 7.1 right now.

    You should update your PHP version anyway, since PHP 7.1 was released on 01/12/2016 already. ??

    Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    Since I got no reply in two weeks, I am assuming this has been solved.
    Please feel free to create a new topic if needed.

    Thread Starter ohliza

    (@ohliza)

    Sorry – it took that long for my web host to get my version of PHP updated. All is well, now.

Viewing 11 replies - 1 through 11 (of 11 total)
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