500 Error on Edit Popup

  • Resolved subsites

    (@subsites)


    2 years, 5 months ago

    Edited a popupbox a few days ago, came back today to make another edit and now it says 500 error and haven’t touched the site as far as any edits go in days.

    Not sure what could be causing the error. Any ideas?
    Everything else works on the site.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @subsites,

    Thank you for the topic.

    I want to mention, that if the plugin was working several days ago and suddenly stopped to work for you, most presumably, one of the plugins you are currently using was auto-updated, due to which a conflict occurred for you.

    Please provide us with a screenshot of the error so that we can understand your request better and guide you accordingly.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @subsites,

    We’re closing this ticket for now as we last heard from you a week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our customer care specialists will be happy to help you.

    Thread Starter subsites

    (@subsites)

    Hello, seeing your response.

    Screenshot attached

    View post on imgur.com

    Should note the popup is working fine from last edits, just can’t edit. Cannot edit any old popups either.

    Thanks for the reply!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @subsites,

    Thank you for your response.

    We have checked and noticed that everything works fine in this regard on our end.
    Most presumably, there is an individual case that occurred to you.

    So, please contact us via this form for further investigation of your problem. Our Customer Care Specialists are ready to provide you with the solution as soon as possible.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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