500 Error Code

  • Resolved TPost

    (@tberkow3)


    7 years, 2 months ago

    I have the plugin setup and Hubspot integrated. I added a form with the exact form fields, including a dropdown. Once the form is submitted, it takes me to a Error 500 page. I disabled the Hubspot plugin and the form went through just fine.

    How can I fix that issue? I am not sure what is causing it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Chris Lagasse

    (@soben)

    Hi tberkow3,

    If you have access to your site’s files, or if you can set up a sandbox environment for your site, can you please enable debug mode for our plugin, by adding define('GF_HUBSPOT_DEBUG', true); to your wp-config.php and then after attempting another submission, help us discover what the error message is (it will be available in your wp-content/uploads folder as gf-hubspot.log

    Hope to help you resolve the problem, but more information is certainly needed ??

    I am assuming you are using the latest WP and latest version of our plugin?

    Thanks,
    -Chris.

    Thread Starter TPost

    (@tberkow3)

    I figured it out!! I didnt realize the form I was using had a captcha on it. I removed that and it worked. Will this plugin work with conditional logic fields?

    Plugin Author Chris Lagasse

    (@soben)

    Good to know! I’m assuming the captcha was on the HubSpot side that was causing it?

    Conditional Logic fields are a quirky thing. This plugin kinda sorta has support for conditionals. That said, it does not compare HubSpot or GF to check for the status of these conditional fields… It’ll send the data, if there is any in the fields that it’s told to send. Period. Assuming there are no “required” fields under the conditions, you should be good to go.

    I hope that makes sense.

Viewing 3 replies - 1 through 3 (of 3 total)
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