500 error

  • Resolved Ash

    (@ashbryant)


    7 years, 11 months ago

    Hi After updating to the latest version of the plugin I get a 500 error. Also the email signup conformation page redirects to the blog page, bypassing the coming soon page!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Growtheme

    (@growtheme)

    Hey there,
    I am sorry for this happening.

    Could you send me a quick email to support [at] growtheme giving a bit more details (domain you use the blog on, how to replicate the error, email marketing provider you use)

    I will try to resolve the issue asap.

    Thanks and best regards

    Plugin Author Growtheme

    (@growtheme)

    Hey @ashbryant,
    we just issued an update that fixes the problem.

    If you can’t login to your WordPress Dashboard, you have to connect to your FTP server and deactivate the plugin from there.

    Just connect to your FTP server (If you don’t know how to do that, check this article.), navigate to the “wp-content/plugins/” folder and rename the “viral-coming-soon” to something different like for example “viral-coming-soon-xyz”.

    This will cause WordPress to deactivate the plugin, so you can login again into your WordPress Dashboard.

    Once that is done, please update the Plugin Files within your WordPress Dashboard to the latest version (1.1.1) and everything should work again as before without problems.

    If you need assistance following these steps or want us to do them for you, just send us a quick email to support [at] growtheme [dot] com

    Plugin Author Growtheme

    (@growtheme)

    Resolved via email support.

Viewing 3 replies - 1 through 3 (of 3 total)
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