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Resolved dailce
(@dailce)

7 years ago

I can preview my export data fine, but when I try to export a blank popup box appears. Using inspect element, I can see that there is a 500 error. This only happens if I have XLS checked.

Viewing 3 replies - 16 through 18 (of 18 total)

(@wattsyourwebsite)

Hi Alex,
I did mark “Enable debug output”.
The only error message to the screen is via a popup containing HTML as follows:

<HTML> <HEAD> <TITLE>500-internal server error</TITLE> </HEAD><BODY> <H1> Error occurred: 500 - internal server error</H1><HR><ADDRESS> Apache Server at: d1146621-35820.myweb.iinethosting.net.au</ADDRESS></BODY> </HTML>

In the webserver logs I found the following (in the file ssl_erro_log):


[Wed Jun  6 20:35:28 2018] [error] [client 110.150.145.63] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export
[Wed Jun  6 20:40:07 2018] [error] [client 123.2.55.168] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export
[Wed Jun  6 20:52:57 2018] [error] [client 123.2.55.168] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export
[Wed Jun  6 20:53:15 2018] [error] [client 123.2.55.168] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export
[Wed Jun  6 21:31:48 2018] [error] [client 123.2.55.168] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export
[Wed Jun  6 21:35:31 2018] [error] [client 123.2.55.168] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export
[Wed Jun  6 21:44:11 2018] [error] [client 123.2.55.168] Premature end of script headers: php-cgi, referer: https://corkandcanvas.com.au/wp-admin/admin.php?page=wc-order-export&tab=export

If I try for a short date range it works but we need this to work across (for example) 6 months of data.

Also if I choose the button “Export [w/o progressbar]”, it opens a new tab & I still get the error but instead of a popup it returns that HTML code (above) to the browser.

Error occurred: 500 – internal server error
Apache Server at: d1146621-35820.myweb.iinethosting.net.au

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