5.0 Customize Preview won’t load

  • Resolved thecanuckian

    (@thecanuckian)


    6 years, 3 months ago

    Okay, after the heart attack of losing my dashboard for an hour after a 5.0 upgrade, now I can’t get any of the theme previews to load or customize, either from ‘live preview’ or to customize the theme I already have installed from the appearance tab.

    Anyone else having this issue?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    There’s been a lot of caching issues effecting other users. Try this.

    Can you please try some temporary troubleshooting steps?

    – Clear any cache from a plugin or webserver side.
    – Clear your browser’s cache and cookies

    And re-visit your site. Log back in and try to preview again.

    Does the problem still exist when you do that?

    Thread Starter thecanuckian

    (@thecanuckian)

    Yes, problem is persisting. CLeared browser cache, site cache, flashed everything, logged out and back in, still not loading.

    even installed Gutenberg, activated, deactivated all plugins. Still no preview.

    Thread Starter thecanuckian

    (@thecanuckian)

    Something interesting – one site I edit CAN use the preview – another site I edit can’t. The difference between the two seems to be jetpack, but because I’m a junior admin on the MTS site, I’m afraid to disable it in case I break it.

    Thread Starter thecanuckian

    (@thecanuckian)

    Nope. Now it’s back. For some reason completely unclear to me, and now I feel like a total idiot.

    But the issue resolved itself.

    I’m not sure how. But whatever it did, it did it.

Viewing 4 replies - 1 through 4 (of 4 total)
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