404 when selecting multiple categories

  • Resolved malvveli

    (@malvveli)


    1 year, 4 months ago

    Hello, I am using both TrasnlatePress and YITH WooCommerce Ajax Product Filter plugins in my website. It seems that there is an incompatibility between the two, as when i select more than one categories in the products, I am redirected to a 404 page. The issue is solved when I deactivate the plugin. The page is on maintenance mode, so In case you need access please let me know so that I can provide it to you.

    Looking forward to receiving your help. Best regards,

    Malvina

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear Malvina,

    Thank you for reaching out to TranslatePress Support.

    We understand that you are experiencing an issue with the compatibility of TranslatePress and YITH WooCommerce Ajax Product Filter plugins on your website. We apologize for the inconvenience this may have caused you, and we are here to assist you in resolving this matter.

    To better understand the problem, we kindly request some additional information from you. Could you please provide us with the URL structure of a working link, where you have multiple categories selected, while the TranslatePress plugin is deactivated?

    Additionally, we would also appreciate it if you could provide the URL structure of a non-working link, with the same product and multiple categories selected, when the TranslatePress plugin is activated.

    Having this information will help us investigate the issue more effectively and provide you with the most appropriate solution. If you have any other relevant details or screenshots that might aid in understanding the problem, please feel free to share them with us as well.

    If you have any further questions or concerns, please don’t hesitate to let us know. We are here to help.

    Best regards,

    Thread Starter malvveli

    (@malvveli)

    Hello,

    This is a non working link: https://koukizempili.com/shop/?yith_wcan=1&product_cat=αλ?τι,?λευρα -> it leads to a 404 page

    This is a working link (when translatepress is deactivated): https://koukizempili.com/shop/?yith_wcan=1&product_cat=αλ?τι,?λευρα

    It seems to be the same.

    Thank you in advance for the help.

    • This reply was modified 1 year, 4 months ago by malvveli.
    Plugin Support Alex

    (@alexcozmoslabs)

    We need to take the pulse of this ticket. Is there still an issue?
    In the meantime, I set this ticket as Resolved. You can also change its status back to unresolved and let us know by replying to this topic if your request still needs attention.
    Another option is to leave this ticket as it is and open a new one where to mention the issue again and ask for support.

Viewing 3 replies - 1 through 3 (of 3 total)
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