404 product category page(s) when use “Strip Category Base”

  • Resolved datverse

    (@datverse)


    2 years, 11 months ago

    Hi,
    I use:
    WordPress: 5.8.1
    PHP: 8.0.13
    WooCommerce: 5.9.0

    When I enable “Strip Category Base” from your plugin and clear all website cache. The link go to Product Category(ies) is 404. If I disable and re-enable your plugin this will work fine again. This bug is sometime raise, sometime not.

    I use:
    – Redis Cache with Redis Object Cache plugin Version 2.0.22 | By Till Krüss
    – Nginx Helper plugin

Viewing 1 replies (of 1 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @datverse,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like the issue is either happening because of the caching conflict or a conflict with one of the plugins/themes.

    When the issue is happening on your website, instead of disabling Rank Math, `It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins, themes, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    Hope that helps.

Viewing 1 replies (of 1 total)
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