404 on saving to header

  • Resolved casparsmits

    (@casparsmits)


    7 years, 9 months ago

    Hello Wordfence,

    When I try to use Hotjar Connecticator or Head, Footer and Post Injections to insert a script in the header, I will get a 404 page when pressing the ‘save’ button. This does not happen when Wordfence is disabled. I’m guessing Wordfence protects certain files to be edited?

    Best,
    Caspar

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  • Hi @casparsmits,

    What I’m understanding here is that you’re trying to add the Hotjar Tracking Code as described in Hotjar’s documentation; is that correct?

    I was able to succefully implement this change to a WordPress test site (4.7.5), running Wordfence 6.3.10 (I also tried with Wordfence 6.3.9) with all Wordfence community firewall rules enabled (configuration by default).

    Are you using a default theme? If not, could you try and temporarily switch to a default theme and try again to add the Hotjar script?

    Using your current theme, could you enable WP_DEBUG and WP_DEBUG_LOG to see if any specific error is generated?

    Hello!

    I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

    Thanks and have a great day!
    Chloe

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