404 error when user attempts comment post

Is https://winnovative.com/insidesmallbizcr your site? If so, when did you move it from https://InsideSmallBizCRM.winnovative.com/ ? That appears to be what is causing the problem.

Actually it has been InsideSmallBizCRM.Winnovative.com since it was brought online…

Yahoo lets you map a subdomain of your primary to the folder where the blog software gets installed…

Pretty much just a wizard driven thing. You say you want a blog, they ask you what subdomain should it be mapped, you choose it (if you have more than one sub) and it’s done…

Well I think the difference in urls is at the root of your problem. Your WP install thinks it is at https://insidesmallbizcrm.winnovative.com/ but you’re trying to call it from https://winnovative.com/insidesmallbizcr

Try reverting to https://insidesmallbizcrm.winnovative.com/ and see if that helps.

Do you mean that it is being called from Winnovative.com/insidesmallbizcr

or

Winnovative.com/insidesmallbizcrm ?

Ok, some more info…

I figured out the settings that you were refering to in the WP control panel – they are set as you mention (or at least https://winnovative.com/insidesmallbizcrm for the one, so not a typo in the site settings). These were set by the installation wizard @ Yahoo from the beginning and have not changed, so this is not the problem.

Giving it some thought, I decided that since the site that is not working was WP version 2.8.4 and my personal blog was 3.0.1 – which is working fine – maybe that was the difference.

I backed up the site and all went fine – with one exception. It said that the back up was successful but that there was an error reading table WP_Comments…

After the upgrade, the behavior is exactly the same as before – same 404 error.

Could it be that the 404 is not actually the real issue – the file does exist and the permission are correct… What if the error is being triggered because the comments table is corrupted or otherwise not working correctly and that is causing the comments.php to fail and thus trigger the 404?

How can I look at the table or tell if it is messed up? Or is there something that I can do to rebuild it/replace it? At this point, I am not concerned about maintaining any data that might be in there – I just want to be able to get the comments function working again.

Thank you.

You could have a damaged table. Do you have access to a database repair tool?

Truthfully, I am not even sure how I get to the tables…

And I guess I have not tools either…

Can you try asking Yahoo for assistance? They could at least check the table out for you if they haven;t provided you with the tools to do this yourself.

Yeah, nice thought. Went there first and their response was “WordPress is an open source system – we offer the ability to install and host it as a courtesy, but we do not offer support for it…” Said I had to go here…

Fun!

Ok. Problem solved. I kept poking around the Yahoo control panel and help files and was able to run myisamchk via a wizard in Yahoo control panel, and it fixed the problem.

I wanted to have a little more control and login to the database via phpMyAdmin but although I looked up the database user and password in the config.php file, I kept getting access denied. Login screen did not present a choice to choose the database, and I am running two blogs from this host/domain, so do not know if that was the issue or not.

I guess that will be for another day. At least I got the comments running again.

Thank you.

Glad to hear that you’re back up & running again.