404 Error when i try and visit new site dashboard

  • I went through the multisite setup process and had to use subdomains due to it not being a new install. I set up the wildcard subdomain via cPanel. When I try and access the new sites created, I keep getting 404 error. Any suggestions?

    The page I need help with: [log in to see the link]

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  • Actually when I do a server header status check on that subdomain I get a request failed error. It’s not returning 404 but a generic server error.

    This usually means something is wrong with your server or domain configuration.

    So based on this, below are few suggestions:

    • Review your .htaccess to see if there are some missing lines or wrong syntax. WordPress does provide a standard .htaccess syntax during multisite installation. Make sure you copy and paste this as exactly what is suggested.
    • Double check if the site exist on multisite network admin. When the site, exist its listed on Sites -> All sites.
    • Review the site settings, check for wrong site URL ,etc. You can view this in the Edit site settings in network admin.
    • This maybe rare, but some hosts don’t allow multisite configuration. If all things fail, try contacting your host regarding this.
    • Review if you have correctly created the wildcard subdomain. There should be an A record for *.yourdomain.com created and pointed to the server IP address (it could coincide with the IP address of your main domain. Tutorial: https://www.namecheap.com/support/knowledgebase/article.aspx/9191/29/how-to-create-a-wildcard-subdomain-in-cpanel

    Thank you Emerson Maningo.It worked for me.

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