404 Error not found inside admin panel

  • Resolved SolutionsDEV

    (@solutionsdev)


    1 year, 8 months ago

    I have read many entries with “not found” issues, but I could not find similar to my issue.

    I can login to the admin panel, but when going to some pages, it gives an not found error, an example of this when I go to WordPress settings page it opens well, but when trying to save it gives the not found error.

    It is not limited to this page, but on other pages as well, like if I click on woocommerce, it gives an error trying to open it, the majority of pages do not open.

    I noticed that pages with a parameter in the URL does not open while going to themes or plugins pages, they work fine.

    I disabled the theme and used the default theme, disabled all plugins, but even though it did not work.

    Today, I found some strange files that do not belong to WordPress, so cleaned them completely and restored the whole site with the database from an earlier backup that is known to be clean, but even though, it did not work.

    Any help would be much appreciated.

    Thanks,

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  • Moderator bcworkz

    (@bcworkz)

    It’s possible file permissions or modSecurity is preventing access to files, resulting in not found errors. Are you getting a server level 404 error or a WP themed nothing found error? The latter usually means a DB query failed to find something it expected to find.

    If a server level 404, look at file permissions etc. Problems here normally return 403 Forbidden, but a technically improper 404 response is not unheard of. It’s unclear what you did to “clean completely”. Unless you completely wiped everything and reinstalled anew or from backup, you may need to have another go at it. More detailed procedures to follow when you find strange files (e.g. the site was hacked) are in this FAQ.

    Thread Starter SolutionsDEV

    (@solutionsdev)

    Thanks @bcworkz for your input. I know that strange files only means compromised, nothing else. I had to remove files manually and replace the whole WordPress files with files downloaded from www.remarpro.com, but it was not enough, as there are some manipulations in the database, but I have fixed them all and got the site back to normal.

    I wish there is a tool to fix this, but even though some pretend to do it, there isn’t actually a tool to do this.

    Thanks again for you reply,

Viewing 2 replies - 1 through 2 (of 2 total)
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