404 error displaying invoice after enabling woocommerce subscriptions

  • Resolved jikhtiari

    (@jikhtiari)


    4 years, 10 months ago

    The icons next to orders to that generate the invoice/packing slip pdf’s sends me to 404 instead of invoice pdf. This happens when i enable woocommerce subscriptions which is a new plugin for us. When I disable the problem goes away.

    This doesn’t happen in the staging site, only the live site.

    using version 2.4.3 of this plugin, and 3.0 of the subscription plugin

    Hoping someone might be able to help or point me in the right direction

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor kluver

    (@kluver)

    Hi @jikhtiari,

    Are you getting any specific errors in your error log? You can check for errors via WooCommerce > Status > Logs and check for errors beginning with ‘wpo-wcpdf-‘. Let us know what you find.

    Thread Starter jikhtiari

    (@jikhtiari)

    This was a fatal error in the log

    2020-01-14T19:48:33+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 155648 bytes) in /home/j3cda0dysorx/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 423

    2020-01-14T21:14:56+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 10485760 bytes) in /home/j3cda0dysorx/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Css/Color.php on line 192

    Thread Starter jikhtiari

    (@jikhtiari)

    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    I increased the memory to 256m in wp-config. so far so good. Thank you Kluver

    Plugin Contributor Ewout

    (@pomegranate)

    Glad to hear that solves the issue! I recommend checking your logo size and format too, and recommend JPG at maximum 300dpi, this may drastically reduce memory usage of the PDF creation process.

Viewing 4 replies - 1 through 4 (of 4 total)
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