404 error but the page is there

  • Resolved Byagi

    (@byagi)


    16 years, 6 months ago

    Hi there – I’m getting an error that doesn’t make sense:

    I moved my site, https://www.byagi.com to a new server, per my hosting company’s suggestion, and was unable to get my site set up. After weeks of problems, I told them I wanted to go back to my old server. All of my files were still there and had not been moved, but I did change my DNS settings.

    Now, when you go to my site, the “coming soon” page is still there, and it directs you to check the IP address to see the actual site. When you do that, you get a 404 error. Strange thing is, the admin is working, and so is https://www.byagi.com/index.php. I’m not sure what the issue is. Any thoughts on this? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello.

    Perhaps your host, IXWebHosting, uploaded an index.html page to your website while the DNS information was being updated.

    If you delete the index.html file, visitors will go directly to index.php. In this case, there is no real error. The index.html is just getting shown before the index.php page.

    By the way, I was with IX for about a year, and I really had a poor experience. They have poor reliability (uptime) and poor customer service and poor technical support. I switched to Dreamhost, and I would recommend it over IX any day.

    Thread Starter Byagi

    (@byagi)

    That was exactly it! I removed the index.html file and everything works again. Thank you so much for your help with this!

    No problem. Glad I could help.

Viewing 3 replies - 1 through 3 (of 3 total)
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