403:forbidden

Hi there,

403 can only come from the server side. It would happen when one of the following is true:

1. You have turned on auth tokens as requirement for creating and/or updating videos
2. You have forbidden access to the website from which you are recording from.

While both are true, the first case I think is much more likely.

To solve this please do the following:

1. Log into your Ziggeo account
2. Click on the Application you are using on your WordPress website
3. Click on Manage in the submenu
4. Now click on the Authorization Settings

There, make sure that the “Creating New Videos” and “Updating Existing Videos” is unchecked.

Once you do click on save button bellow the same options.

As you do this, you should immediately be able to record ??

Now in case you can not and it is instead the domain that is not allowed, you can quickly fix this by following from the 3rd step above and instead of going to Authorization Settings to go to Allowed Domains section.

There just add * to allow recordings to be made from any website, save and test.

At this point it should work and if it was this, you can remove the wildcard * and instead add the domains you want to allow the playback and recording of videos.

Best,
Bane

thanks resolved

Awesome ??