403 forbiden public-api.wordpress.com/pinghub/wpcom/me/newest-note-data

  • Resolved stafca

    (@stafca)


    4 years, 5 months ago

    Hi,

    My Safari console is giving the following error:

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403

    After updated today to Jetpack version 8.6.1
    I’ve looked to the similar post of 2 years 6 months ago, and did the by the plugin contributor suggested test, with the following results:
    – Flush your site cache -> still have the error
    – Temporarily deactivate your caching plugin -> still have the error
    – Check if the Websocket console error appears when you are not logged into WordPress.com AND if you’re logged in – No error if i’m not logged in

    Please have a look on to solve this problem.

    Best regards,
    Staf

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support supernovia

    (@supernovia)

    Hi Staf, we’re passing that along, thank you! Can you clarify too where you’re seeing that?

    Thread Starter stafca

    (@stafca)

    Hi @supernovia,

    Thank you.
    I saw this in the Webinfo screen (inspect element or view page source) of the Safari browser (browser version 13.1.1).

    Best Regards,

    Thread Starter stafca

    (@stafca)

    In addition, I am seeing this error only when I am logging in.

    Plugin Support KokkieH

    (@kokkieh)

    Hi Staf,

    Check if the Websocket console error appears when you are not logged into WordPress.com AND if you’re logged in – No error if i’m not logged in

    This error notice is being caused by not being logged into your WordPress.com account. So just make sure you’re logged into WordPress.com before you log into your site itself, and you shouldn’t see this error.

    You can find more information here: https://github.com/Automattic/jetpack/issues/9170#issuecomment-376867824

    If you prefer not to log into WordPress.com each time, you can also prevent the error by disabling the notifications module in Jetpack at https://yoursite.com/wp-admin/admin.php?page=jetpack_modules

    Thread Starter stafca

    (@stafca)

    Hi @kokkieh,

    Thank you for your reply.

    I did a test as you suggested.

    1. I logged into my wordpress.com site
    2. I logged into my site anitafleeracker.be
    3. I browsed my site in a third tab of the browser.

    After opening the Safari Webinfo screen, the error is there.

    After logging out out of my site, and remain logged into wordpress.com; refreshing the third tab, the error is gone.

    In my view there is still an issue.

    Best Regards,
    Staf

    Plugin Support KokkieH

    (@kokkieh)

    If logging in does not help, then the workaround of disabling the notifications module is the only other option at this time.

    You’re welcome to subscribe to the GitHub issue I linked to above for updates as our developers work on it, but for now there’s not anything else we can try.

Viewing 6 replies - 1 through 6 (of 6 total)
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