403 “Forbidden” or 503 “Service Unavailable” – PROBLEM

I would definitely suspect the IP! Make sure the IP you are testing against Akamai is the IP used for outbound routing (not always the same as the hosting server incoming IP).

Do you get a more precise error message under MailChimp for Wp > Other, in the log?
What is the full error message?

To make sure the API key itself is working you can try the key in a normal browser window. If you have SSH access you can also try to make a connection via cURL over SSH to see if that gives you any more information.

See advanced part on https://kb.mc4wp.com/solving-connectivity-issues/

Hope that helps. If you have any questions, please let us know!

Hola, a mi me pasa lo mismo el plugin me funcionaba correctamente hasta ayer que me dejo de funcionar dando me el error = “Error al conectar con MailChimp: 503 Service Unavailable” antes todo funcionaba correctamente, hice lo que me pedían en https://kb.mc4wp.com/solving-connectivity-issues/#utm_source=wp-plugin&utm_medium=mailchimp-for-wp&utm_campaign=settings-notice

SSH a su servidor “curl -v https://us1.api.mailchimp.com/3.0/?apikey=test
Replace us1 with the characters in the end or your API key, after the minus sign.
Replace test with everything in front of the minus sign of your API key.”

y no me aparece “Akamai” en la respuesta, el el codigo me da los datos de listas de correo email del propietario y user. He llamado al hosting y no es posible cambiar la ip del servidor antes de probar a migrar a otro server que me recomiendan.

Gracias un saludo

Sorry, we can only help in English.

mike224 means that he has basically the same problem that i had. And he even tried SSH access, the advanced method recommended on:

https://kb.mc4wp.com/solving-connectivity-issues/#utm_source=wp-plugin&utm_medium=mailchimp-for-wp&utm_campaign=settings-notice

But he does not see any “Akamai” on the results. He also said that his hosting won’t change the IP, so he was looking for some alternatives before change the server entirely.

In my personal case, i just migrated all my webs to an VPS, since i couldn’t find any solutions to the problem. Pretty expensive, but hopefully worth it.

En mi caso mike, he acabado migrando todas las webs a un servidor nuevo VPS. Bastante más caro, pero espero que valga la pena en el futuro.

Hey hazboom,

Thanks for sharing the details of Mike.

Mike, please create a new support topic and also share the result of the SSH command you ran.

Hola,

Lo siento no guarde el resultado del comando SSH pero le puedo asegurar que no salia akamai por ninguna parte del código sin embargo tengo buenas noticias el problema se ha solucionado contacte con el soporte de mailchimp y me dijeron que les compartiera los datos de estado de woocommerce y me respondieron esto:
Hello Miguel,

Thank you for providing us with this.

Can you confirm if the original screen shot you provided us with was from within the MailChimp for Woocommerce plugin, or if this was a different plugin such as MailChimp for WordPress?

The error you are seeing is similar to one shown when trying to access MailChimps API through an IP address or network that is being blocked by one of our pstream providers, Akamai, although that message is a bit different than we would expect it to show in MailChimp for Woocommerce. That being said, if this is the type of block you are seeing, the solution would be to access the API through a different IP address or a different network. When trying to connect through a Woocommerce plugin, this would typically involve contacting your host provider and requesting a different IP address.

We will keep looking out for your reply so that we can help out as quickly as possible.

Thanks again,
Heather

Despues de unos días esperando al parecer el hosting cambio la ip y ya funciona de nuevo.

Gracias