403 (Forbidden) error on shipping calculator after changing shipping method.

  • Resolved jlmwp

    (@jlmwp)


    2 months ago

    Hello
    I noticed an error on the shipping calculator.
    These are the steps to reproduce the error. I ran this test on my dev site with only Woocommerce active and the Storefront theme:

    1. Activate shipping for the website and activate the shipping calculator
    2. Create any two shipping methods on a shipping zone (on my test, ‘Flat rate’ and ‘Free shipping’)
    3. Add a product to your cart and go to the cart page
    4. Switch the shipping method from the current value to any other (on my test, ‘Flat rate’ to ‘free Shipping’)
    5. Press the “Change Address” link, select any other state and press the “Update” button. The address won’t change.
    6. Open the browser’s console, and you should see the 403 Error

    Here are some captures

    Current test site Shipping Zones (link to image https://snipboard.io/i4g2uj.jpg)

    Error on the console (link to image https://snipboard.io/e765Wd.jpg)

    This error started to appear with version 9.3.0 and still occurs with version 9.3.2.
    For now I’m using version 9.2.3.

    This error was already reported here https://github.com/woocommerce/woocommerce/issues/51589 by someone else.
    I’m creating this topic to let you know I was affected and provide further information if needed.

    Thank you in advance.

    — System Information —

    WordPress Environment

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    WC Database Version: 9.3.2
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    Shop base: #547 - /tienda/
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    `

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @jlmwp

    I tied to reproduce this on my testing site, but I couldn’t. However, this kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Also, please note that, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter jlmwp

    (@jlmwp)

    Hello
    I made the conflict test as you mentioned and followed this guide (https://woocommerce.com/document/how-to-test-for-conflicts/) step by step.

    This time I used the Twenty Twenty-Four Theme and checked that the .htaccess file contains only the rules that WordPress need to run.

    I got the same error.

    Error on the console (Link to image https://snipboard.io/c73Zsk.jpg)

    For now I’m just going to use Woocommerce version 9.2.3 and I’ll be checking the github thread to see the progress.

    If I can provide more information, please tell me.

    Thank you.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @jlmwp

    Thank you for taking the time to run a thorough conflict test. We appreciate your detailed report and your patience.

    Unfortunately, I am still unable to reproduce the issue. Is it possible to check and test this locally or perhaps on a different browser and server?

    Given that the issue has already been reported on GitHub, which is our primary platform for tracking bugs, the next steps will be for our development team to investigate the issue further. It would be great, if you could add more information to that report.

    In the meantime, continue using WooCommerce version 9.2.3 as you’ve been doing. We understand this isn’t ideal, but it should keep your site running smoothly until we can resolve this issue.

    Thank you again for your patience and understanding.

    Plugin Contributor Nadir Seghir a11n

    (@assassinateur)

    Hey! Could this be because the website is behind a login wall?

    Thread Starter jlmwp

    (@jlmwp)

    Hello
    I found the reason!

    Short version: My cart page was using the Woocommerce Cart Shortcode “[woocommerce_cart]”. This generates the error. Using the Woocommerce Cart Block works fine.

    Long version:
    Following your suggestion I installed Woocommerce from scratch on a new site on my current hosting. Turned out, it worked fine. After checking all the settings between the dev site and the new site, I found the cart pages where built different. The old one with the shortcode, and the new one with the block.
    So, on my dev site I created a cart page that uses the Cart Block, assigned it as my Cart page, and, voilá, it worked.

    This was my old cart page that uses the shortcode. This generates the error (Link to image https://snipboard.io/QsLXkN.jpg)

    This is my new cart page that uses the block. This works fine (Link to image https://snipboard.io/7yJdou.jpg)

    I still need to test this with all the Plugins active and the Theme we use, but at least works on the tests.

    As @assassinateur suggests, i know my hosting uses Modsecurity and it’s probably one of it’s rules what is blocking the shortcode cart. What I don’t know is why, and why it works on version 9.2.3.

    At least I have better fix. It would still be a good thing that both versions worked (shortcode and block), but for now i’m going to use the woocommerce cart block.

    Thank you all for you suggestions.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jlmwp,

    Thank you for your reply.

    I am glad to know that you have found a solution.
    Please go ahead and test it with all of your plugins.

    Let me know if you face any issues.
    I am here to help.

    Best regards.

    Thread Starter jlmwp

    (@jlmwp)

    Hello

    OK. I tried replacing the “[woocommerce_cart]” shortcode with the Woocommerce Cart Block.
    Unfortunately one of the others plugins was not compatible with the Cart Block, so it didn’t work as we needed.

    After reading the github post we decided to apply this snippet which reverts the changes made on the 9.3.0 version and allow us to keep Woocommerce updated.

    // Cart fix for 9.3.x
    function woocommerce_get_cart_url_fixed(){
        return wc_get_page_permalink('cart');
    }
    add_filter('woocommerce_get_cart_url', 'woocommerce_get_cart_url_fixed');

    With this the cart url is always the full url. On our site this works well.

    Thank you for all your support.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @jlmwp,

    I’m glad you were able to find a solution to your inquiry?from the GitHub post.

    If you have a few minutes, we’d love if you could leave us a review.

    Should you have further inquiries, feel free to create a new topic here.

    We’re happy to help.

    Hi! Thank you for the report.

    I am able to reproduce this in WC 9.3.1 but not in the upcoming WC 9.4.0. It seems this behavior was updated in WC 9.4.0: #51384

    Could you please check if you still experience the issue in WC 9.4.0 beta?

    https://github.com/woocommerce/woocommerce/releases/tag/9.4.0-beta.2

    Thank you!

    Thread Starter jlmwp

    (@jlmwp)

    Hello

    I removed the snippet and tested the 9.4.0-beta.2 version with the cart shortcode.

    It worked without errors. The action for the “woocommerce-shipping-calculator” form was the full cart url.

    This worked well on a conflict free installation (only Woocommerce and Twenty Twenty-Four theme) and on an installation with all the other plugins enabled and the Theme we use.

    Thank you very much.

    • This reply was modified 1 month, 2 weeks ago by jlmwp.
    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @jlmwp,

    Thank you for confirming that everything is working smoothly.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 11 replies - 1 through 11 (of 11 total)
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