403 Forbidden Error

  • Resolved DinoG

    (@dinog)


    7 years, 6 months ago

    Hi, a visitor attempted to purchase my e-book, and everything was file until he went to click on the download link on the Purchase Confirmation page. He then got a 403 Forbidden Error page. He contacted me and I had to email him the e-book directly. I tried it myself later and got the same error. Any idea what may be wrong?

    The only different in the last month was I changed web hosts (from Bluehost to Siteground). When changing hosts, is there anything I need to do to make sure the download links work? Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

  • @dinog – Ivan Atanasov here. I am part of the Senior Support Team at SiteGround.

    This looks like it will leave traces in the web server log so it will be a good idea to report it in a support ticket in our system as well. I believe it will aid the investigation.

    When you have done that (or if you already have a ticket), please update this conversation with the ticket ID so that I can handle it myself.

    Thread Starter DinoG

    (@dinog)

    Thank you Ivan, I’ve created ticket 2244155 with Siteground for this issue.

    Turns out it was a misconfiguration in wp-content/uploads/edd/.htaccess. There was a deny from all set and the e-book file “extension” was not included in the FilesMatch tag used to whitelist other types of files (gif, jpg, and so on).

    The FilesMatch tag was altered and the issue was resolved.

    Thread Starter DinoG

    (@dinog)

    Yes, issue is resolved, thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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