403 Forbidden

  • Hello everyone!

    I have installed the plugin in my site for like 6 months. But recently the site block or something like that an speciphic user. I assume that it block his IP.

    I ask for the user IP and this one doesnt match with any of the IP that my site have in the list of banned IPs

    The error:

    Forbidden

    You don’t have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    If i deactivate the plugin this user can enter perfectly to the web.

    How can I fix this?

    Thank you!

Viewing 1 replies (of 1 total)

  • Hi,

    Can you please disable the Default Blacklist under Security> Settings> Banned Users to see if it helps?

    Thanks,

    Matt

Viewing 1 replies (of 1 total)
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