403 Error after moving a primary domain

Hi @dimitrow , thank you for using my plugin and contacting me about this.

Looking at your shared page / domain, I also get a 403 error. My plugin can not trigger a 403 error as far as I know, so I am suspecting a webserver configuration error.

Can you reach your main domain and see your website, in a private browser window or in a new browser or device?

Can you see the pages alright if you access them directly (eg https://main.domain/secondary-domain in stead of https://secondary.domain )? And if not, do they work when you switch off Each domain a page?

Can you share your main domain ( new.domain2.com ) with me?

Hmmm… did you maybe create a new virtual host for your new domain, with a new root folder, and the other domains (of your landing pages) are still pointed at the old virtual host / root folder? (This can happen behind the same external ip.)

How did you move your site (which steps did you take)? Maybe it can shed some light on what is happening…

Let me know,
Kind regards,
Joeri

Hello @ruigehond, thank you for your quick response!

I moved the site using cPanel – Move site to new domain.

Base domain is elisa.betaone.eu, and the landing page is this and it loads if I open it this way – elis.betaone.eu/mshapes-eu

Thanks!

Hi, I see what you mean, thank you for clarifying.

I am not really grasping the config yet, is betaone.eu a different website from elis.betaone.eu? Are you positive the domain mshapes.eu is pointing at the same webspace as elis.betaone.eu and there is the WordPress site with my plugin on it? Or is elis.betaone.eu something different?

Hoping to be able to solve this, Joeri

elis.betaone.euis a separate WP installation. Your plugin is installed there and until before I moved site was working without problems. The IP is the same (it’s a shared hosting account), both sites (betaone and elis.betaone) are located there.

As a file configuration, inside the server itself things are like this. Before the site was moved, it was located in the main directory of the hosting (/home/username/public_html). Currently the elis.betaone.eu site is located in /home/username/elis.betaone.eu

Hi @dimitrow , tried to reproduce the issue on my local dev machine by moving the main site, but everything kept working.

However, the landing-page domains (such as mshapes.eu in your case) must point at the new root to be picked up by the WordPress install, which is in your case /home/username/elis.betaone.eu (if that is indeed where your WordPress is installed).

^ I am guessing this was the problem? I see mshapes.eu is working at the moment.

Did you fix it permanently or are you still working on it? Are you still using the plugin?

Sorry I could not get back to you sooner, had a lot of work that needed attention.

Let me know how you fixed it, kind regards, Joeri

Hi, sorry for the delayed reply.

The problem was entirely with me. I had forgotten to pointing the domain to the new location (that’s exactly what you’re suggesting).

Thank you for your attention and for the good plugin you have developed and continue to maintain!

• This reply was modified 4 months, 3 weeks ago by dimitrow.
• This reply was modified 4 months, 3 weeks ago by dimitrow.

Hi @dimitrow , no problem. I’m glad it worked out. Please consider leaving a 5 star review if you have the time, it might help someone else find this plugin.

Have a great day!