403 after updating user
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403 error after trying to update a user, but only for ONE user. Everyone else updates fine, it’s just this one guy.
Site is too busy to switch off all the plugins and test one at a time but I located the .htaccess in the Woocommerce folder and changed “deny” to “allow” and all my other folder permissions are fine. Again, it’s just for one user!
Any help for this? Cheers!
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Hi @jexley!
Have you tried refreshing the permalinks after making the updates to this user?
If not, you can head over to your dashboard, and under “Settings > permalink” settings, just resave your current structure. There is no need to make any changes there. Just resave that and see if it produces a different result.
If not, please respond back with your sites’ status report found under “WooCommerce > Status” page.
Cheers!
Yep, happened again, so here’s Status Report:
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Hi @jexley. Sorry we missed your last response. It looks like you have several plugins that affect users. I know you said that your site is too busy to disable plugins. In that case, I would suggest using Health Check for troubleshooting to see if you can edit the profile when other plugins are installed. Also, was the profile created with the help for an extension? That may provide some idea of where to start with troubleshooting.
Yep, I’ve installed and used that plugin as well.
Funny Story: The issue was only happening with one user, then it happened with another. The first one’s surname was “O’brien” and the 2nd was “O’leary”.
It was the apostrophe in their names. For whatever reason, WordPress User Interface doesn’t do an “escape” on the character in their name.
Anyway, fixed. Watch out for those Irish names folks!
Hey @jexley
How did you fix the issue as I also have the same issue with apostrophes not escaped.
Let us know
BTW – I noticed that this only occurred in the WordPress user field such as surname not the Woocommerce fields
Nup, for me it was their last name not their username.
Solution was to just delete the apostrophe. So they’re not as Irish any more but at least they can use the site.
- The topic ‘403 after updating user’ is closed to new replies.