401 error

Thanks for using our plugin!

How the orders with errors are different from orders without errors? Did you change or delete any meta data fields in those orders?

Hi there, no changes have been made to the meta data for the orders that fail. Thanks!

Thanks for providing additional information.

In this case, what are other differences between the orders with errors and without errors?

Hi there,

Unfortunately I can’t tell which orders the 401 email errors are referring to. All that they say is

Hello,

There is an issue with posting review data to your shop. Please make sure that Customer Review plugin is updated and works correctly.

Technical details:

Error: Request failed with status code 401

Best regards,
Customer Reviews Plugin

There is no reference anywhere in the email to the order. The only thing I can think of is the reviews are for products that are no longer sold in our store?

Thanks for providing additional information.

Did you delete those products that are no longer sold in your store?

Hi, we have deleted some products, however because the email doesn’t tell us which review can’t be submitted, we’re not sure if this is the issue. Is there any way to find out which reviews are causing these 401s?

If you deleted a product, then the plugin will definitely won’t be able to successfully receive a review for that product.

If you publish verified copies of reviews to cusrev.com, it is possible to check what reviews are there but not in your WooCommerce store. This way, you can potentially find the missing ones.

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.