4.9.1 – Many Problems!!!!
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Hello,
Multiple problems with 4.9.1 update. Need help, please:
1 – In viewing the System Status Page to verify 4.9.1, I see that the update blew out all the cart, checkout, account pages. I reset these back in Page SetUp but a person still can’t view their cart or checkout.
2. Can’t update products. 524 error. Checked with SiteGround and they say posts.php script times out. They looked at the top 10 IPs making the request and said most were related to image regeneration for WooCommerce.
3. This update has blown out my Google Merchant Center Feed. MPM and GTIN.
Everything worked 100% OK prior to 4.9.1.
Please, please release an update to fix. My cart is down and costing me money. The weekend is when most of the sales come in.
Thank you for your help
- This topic was modified 3 years, 10 months ago by sportswreathshop.
The page I need help with: [log in to see the link]
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Hi there,
As a first step, can you share a copy of your status report found under **WooCommerce > Status**? Also, have you already ruled out plugin/theme conflicts by doing a conflict test as outlined at https://docs.woocommerce.com/document/how-to-test-for-conflicts/?
Hi Rk,
Thank you so very much for the reply and help! Below is the system report. Below that is the reply from SiteGround.
It’s been a long night. I’ve talked to Site Ground, My Theme Provider and disabled the plugins to search for conflicts and nothing restores the site back to what it was prior to the update.
Thank you for your help,
Catherine### WordPress Environment ### WordPress address (URL): https://www.sportswreathshop.com Site address (URL): https://www.sportswreathshop.com WC Version: 4.9.1 REST API Version: ? 4.9.1 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.8.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.26 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.9.1 WC Database Prefix: mej_ Total Database Size: 171.98MB Database Data Size: 98.20MB Database Index Size: 73.78MB mej_woocommerce_sessions: Data: 16.06MB + Index: 0.27MB + Engine InnoDB mej_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mej_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mej_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB mej_woocommerce_order_items: Data: 0.33MB + Index: 0.11MB + Engine InnoDB mej_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB mej_woocommerce_tax_rates: Data: 0.09MB + Index: 0.09MB + Engine InnoDB mej_woocommerce_tax_rate_locations: Data: 0.13MB + Index: 0.16MB + Engine InnoDB mej_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mej_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mej_woocommerce_shipping_zone_methods: 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InnoDB mej_woocommerce_pinterest_google_product_categories: Data: 0.28MB + Index: 0.00MB + Engine InnoDB mej_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mej_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mej_yoast_indexable: Data: 3.52MB + Index: 1.70MB + Engine InnoDB mej_yoast_indexable_hierarchy: Data: 0.25MB + Index: 0.41MB + Engine InnoDB mej_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mej_yoast_primary_term: Data: 0.09MB + Index: 0.11MB + Engine InnoDB mej_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB mej_yoast_seo_meta: Data: 0.44MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 1 acf-field-group: 1 amn_wpforms-lite: 1 attachment: 1017 atum_purchase_order: 2 atum_supplier: 2 customize_changeset: 712 custom_css: 3 elementor_library: 1 jetpack-testimonial: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 98 oembed_cache: 255 page: 19 post: 9 product: 695 revision: 1 schema: 2 shop_coupon: 7 shop_order: 992 shop_order_refund: 23 stocktend_object: 552 stocktend_tryst: 6 wafs: 1 woo_discount: 2 woo_discount_cart: 1 wpautoterms_page: 2 wpb-rs-global: 2 wphb_minify_group: 58 wpsm_accordion_pro: 4 wp_block: 2 wysijap: 1 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (28) ### Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6 Akismet Anti-Spam: by Automattic – 4.1.8 Amount Left for Free Shipping for WooCommerce: by WPFactory – 1.9.6 – Installed version not tested with active version of WooCommerce 4.0 WP AutoTerms: by WP AutoTerms – 2.4.4 Cloudflare: by Cloudflare Inc. – 3.8.9 CommerceGurus Commercekit: by CommerceGurus – 1.0.3 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1 Flexible Shipping UPS: by WP Desk – 1.11.0 – Installed version not tested with active version of WooCommerce 4.0 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.15.0 Gratisfaction- Loyalty Rewards Referral Birthday and Giveaway Program: by Appsmav – 3.9.6 Jetpack by WordPress.com: by Automattic – 9.3.1 Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.8 – Installed version not tested with active version of WooCommerce 4.0 Kirki Customizer Framework: by David Vongries – 3.1.6 Mailchimp for WooCommerce: by Mailchimp – 2.5.0 – Installed version not tested with active version of WooCommerce 4.0 One Click Demo Import: by ProteusThemes – 2.6.1 Page Optimize: by Automattic – 0.5.1 Redirection: by John Godley – 5.0 SG Optimizer: by SiteGround – 5.7.12 Estimated Delivery Date Plugin For WooCommerce: by PluginHive – 1.8.3 – Installed version not tested with active version of WooCommerce 4.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.7 – Installed version not tested with active version of WooCommerce 4.0 NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.13.1 – Installed version not tested with active version of WooCommerce 4.0 Pinterest for WooCommerce: by premmerce – 2.3.1 – Installed version not tested with active version of WooCommerce 4.0 WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.4.1 – Installed version not tested with active version of WooCommerce 4.0 WooCommerce USPS Shipping: by WooCommerce – 4.4.49 – Installed version not tested with active version of WooCommerce 4.0 WooCommerce: by Automattic – 4.9.1 Yoast SEO: by Team Yoast – 15.6.2 Yoast SEO: WooCommerce: by Team Yoast – 13.8 – Installed version not tested with active version of WooCommerce 4.0 YITH WooCommerce Waiting List Premium: by YITH – 1.9.3 – Installed version not tested with active version of WooCommerce 4.0 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### WP.com Site Helper: by – ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: ? Page not set Cart: #540 - /shop/cart/ Checkout: #542 - /shop/check-out/ My account: #555 - /resources/my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Shoptimizer Version: 2.3.2 Author URL: https://www.commercegurus.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce Google Product Feed options ### Google merchant centre product feed: Enabled Google merchant centre product review feed: Enabled Bing merchant centre feed: Enabled Google merchant centre local product inventory feed: Enabled Google merchant centre local products feed (legacy): Enabled Google merchant centre product inventory feed (legacy): Enabled Include variations in feed: - Send "item group ID": - Expanded schema markup: - Debug key: 4c355686-4bc5-4254-8657-29ff5424bfad ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description only (short preferred) Availability: Defaults to "in stock". Condition: Defaults to "new". Brand: Defaults to "Sports Wreath Shop". Pre-populates from pa_brand taxonomy. Manufacturer Part Number (MPN): Pre-populates from pa_mpn taxonomy. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Defaults to "Home & Garden > Decor > Wreaths & Garlands". Tax Category (US stores only): Pre-populates from product tax_class. Global Trade Item Number (GTIN): Pre-populates from pa_gtin taxonomy. Gender: Defaults to "unisex". Age Group: Defaults to "adult". Colour: Pre-populates from pa_product-feed-color taxonomy. Size: Pre-populates from pa_diameter taxonomy. Size system: Defaults to "US". Material: Pattern: Bing Category: Defaults to "Wreaths". Pre-populates from product_cat taxonomy. Delivery label: Transit time label: Pre-populates from product_shipping_class taxonomy. Minimum handling time: Defaults to "1". Maximum handling time: Defaults to "4". Google-funded promotion eligibility: Defaults to "all". ### Action Scheduler ### Canceled: 1 Oldest: 2021-01-04 13:50:00 -0500 Newest: 2021-01-04 13:50:00 -0500 Complete: 5,189 Oldest: 2020-12-22 09:53:53 -0500 Newest: 2021-01-22 09:39:07 -0500 Failed: 1 Oldest: – Newest: – Pending: 2 Oldest: 2021-01-22 09:53:54 -0500 Newest: 2021-01-22 20:00:03 -0500 Thank you for your patience. The website is working, except the posts.php script which times out. I was able to replicate the issue on my end. I have monitored the server logs for some time now and I noticed increased amount of requests sent to the website from your server's IP address - 35.209.36.11 These are the top 10 IPs making the requests. 2557 35.209.36.11 1713 75.40.53.147 764 52.3.107.205 492 46.10.76.198 205 54.236.1.13 109 23.100.232.233 108 54.236.1.11 105 34.76.8.167 103 68.69.39.98 100 173.231.59.194 Most of the requests are related to image regeneration for WooCommerce. 35.209.36.11 www.sportswreathshop.com - [22/Jan/2021:02:45:12 +0000] "POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466 HTTP/1.1" 499 0 "https://www.sportswreathshop.com/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466" "WordPress/5.6; https://www.sportswreathshop.com" | TLSv1.3 | - 0.987 0.987 - W NC:000000 UP:- 35.209.36.11 www.sportswreathshop.com - [22/Jan/2021:02:45:12 +0000] "POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466 HTTP/1.1" 499 0 "https://www.sportswreathshop.com/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466" "WordPress/5.6; https://www.sportswreathshop.com" | TLSv1.3 | - 0.983 0.983 - W NC:000000 UP:- 35.209.36.11 www.sportswreathshop.com - [22/Jan/2021:02:45:13 +0000] "POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466 HTTP/1.1" 499 0 "https://www.sportswreathshop.com/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466" "WordPress/5.6; https://www.sportswreathshop.com" | TLSv1.3 | - 0.989 0.989 - W NC:000000 UP:- 35.209.36.11 www.sportswreathshop.com - [22/Jan/2021:02:45:13 +0000] "POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466 HTTP/1.1" 499 0 "https://www.sportswreathshop.com/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=625e406466" "WordPress/5.6; https://www.sportswreathshop.com" | TLSv1.3 | - 1.032 1.032 - W NC:000000 UP:- I would suggest you to discuss it with WooCommerce developers or third-party web developer who can help on the matter.
Can someone PLEASE help me? I have deactivate EVERYSINGLE PLUGIN on my website, except 4.9.1. I have the Storefront theme. And yet, I still can not edit product – I get a 524 error. I have gone rounds and rounds today with SiteGroud and Cloudfare and they both are saying it is WooCommerece. Can someone please help me? Here is current system report. Thank you so very much for your help.
### WordPress Environment ### WordPress address (URL): https://www.sportswreathshop.com Site address (URL): https://www.sportswreathshop.com WC Version: 4.9.1 REST API Version: ? 4.9.1 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.8.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.26 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.9.1 WC Database Prefix: mej_ Total Database Size: 153.16MB Database Data Size: 80.61MB Database Index Size: 72.55MB mej_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB mej_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mej_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mej_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB mej_woocommerce_order_items: Data: 0.33MB + Index: 0.11MB + Engine InnoDB mej_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB mej_woocommerce_tax_rates: Data: 0.09MB + Index: 0.09MB + Engine InnoDB mej_woocommerce_tax_rate_locations: Data: 0.13MB + Index: 0.16MB + Engine InnoDB mej_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mej_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mej_woocommerce_shipping_zone_methods: 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Hello, are you using a CDN? If so, try purging it. I somewhat encounter this kind of problem few months ago.
Hope this could help.
It sounds like you ran into this odd issue with an ?? emoji in a notification from WooCommerce.com. On some databases that prevented an option from being set correctly which caused an infinite loop.
You can read more about it in this GitHub issue.
https://github.com/woocommerce/woocommerce-admin/issues/6168
Several users were able to overcome this by adding this snippet to the site:
add_filter('woocommerce_admin_features', 'pk_woocommerce_admin_features'); function pk_woocommerce_admin_features($features) { if(($key = array_search('remote-inbox-notifications', $features)) !== false) { unset($features[$key]); } }
Give that a try and see if it works for you. Let us know how it goes.
Thanks
Howdy.
We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.
Cheers!
- The topic ‘4.9.1 – Many Problems!!!!’ is closed to new replies.