3D Secure pop up not displaying – stripe

Hi @tc2022

Thanks for reaching out.

Just to be sure, please double check if 3D Secure is set up properly. Here’s the documentation for your reference: https://stripe.com/docs/payments/3d-secure

In order to check your configuration and assist you further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error?

We’ll look forward to hearing from you.

Hi Margaret,

Thanks for replying. Please see the system report below and fatal errors:

### WordPress Environment ###

WordPress address (URL): https://www.desser.co.uk
Site address (URL): https://www.desser.co.uk
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 7.1.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: nginx/1.19.9
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.43-MariaDB-1:10.2.43+maria~bionic
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: wp_
Total Database Size: 672.33MB
Database Data Size: 589.81MB
Database Index Size: 82.52MB
wp_woocommerce_sessions: Data: 96.14MB + Index: 2.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 7.02MB + Index: 3.55MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.02MB + Index: 3.05MB + Engine InnoDB
wp_ac_abandoned_cart_history: Data: 11.52MB + Index: 0.22MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 3.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_ac_opened_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ahm_assets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 0.44MB + Index: 0.36MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 1.09MB + Engine InnoDB
wp_create_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_csshero4: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_cs_proof_consent: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_cs_statistics_consent: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_es_deliverreport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_es_emaillist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_es_notification: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_es_sentdetails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_es_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_campaigns: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_fc_campaign_emails: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
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wp_fc_funnels: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_funnel_metrics: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
wp_fc_funnel_sequences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_funnel_subscribers: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
wp_fc_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_sequence_tracker: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_subscribers: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
wp_fc_subscriber_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_subscriber_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_subscriber_pivot: Data: 0.28MB + Index: 0.39MB + Engine InnoDB
wp_fc_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_url_stores: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_scheduled_actions: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_draft_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_entry_details: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_forms: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_analytics: Data: 28.06MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_logs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submissions: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submission_meta: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fsmpt_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_icons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_maps: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_gmp_markers: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_gmp_marker_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_marker_groups_relation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_membership_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gmp_options_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_group_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hmp_playlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hmp_rating: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hustle_modules_meta: Data: 0.25MB + Index: 0.03MB + Engine InnoDB
wp_hustle_tracking: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
wp_iconic_was_fees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_blocked_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_contacts_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ig_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_lists_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_mailing_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_sending_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mainwp_stream: Data: 0.28MB + Index: 0.33MB + Engine InnoDB
wp_mainwp_stream_context: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_mainwp_stream_meta: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
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wp_maxbuttonsv3: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttons_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttons_collections_trans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_micro_revisions: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
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wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Finale - WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.18.0
Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.14.1
Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.3
Fluent Forms Pro Add On Pack: by Fluent Forms – 4.3.2
Gallery Custom Links: by Jordy Meow – 2.0.6
Happy Elementor Addons: by weDevs – 3.4.3
WooCommerce Attribute Swatches by Iconic: by Iconic  – 1.6.0
WooCommerce Attribute Swatches by Iconic: by Iconic  – 1.6.0
Mailchimp for WooCommerce: by Mailchimp – 2.6
MainWP Child: by MainWP – 4.1.10
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.4
Max Mega Menu - StoreFront Integration: by megamenu.com – 1.0.3
Max Mega Menu: by megamenu.com – 2.9.5
Microthemer: by Themeover – 7.1.1.4
Modula: by WPChill – 2.6.2
Modula PRO: by WPChill – 2.6.0
Perfmatters: by forgemedia – 1.8.6
PixelYourSite Microsoft UET (Bing): by PixelYourSite – 2.2.3
PixelYourSite PRO: by PixelYourSite – 8.6.7
PixelYourSite Super Pack: by PixelYourSite – 3.0.4
Postmark (Official): by Andrew Yates & Matt Gibbs – 1.15.6
Product Assembly / Gift Wrap / ... Cost for WooCommerce: by Webdados – 2.3.0
Real Cookie Banner: by devowl.io – 2.16.0
RunCloud Hub: by RunCloud – 1.2.0
Storefront Pro Blocks: by Pootlepress – 3.3.2
Storefront Pro Blocks: by Pootlepress – 3.3.2
Shipping Locations Pro: by WPExtend – 1.4.1
ShortPixel Image Optimizer: by ShortPixel – 4.22.8
Smart Slider 3: by Nextend – 3.5.1.4
Title Toggle for Storefront Theme: by Wooassist – 1.2.4
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
TP Product Image Flipper for Woocommerce: by TP Plugins – 1.0.5
Trustpilot-reviews: by Trustpilot – 2.5.901
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.7.25

Widget Options: by Widget Options Team – 3.7.13
WooCommerce Accordions: by Magnigenie – 1.1
WooCommerce Blocks: by Automattic – 7.1.0
Abandoned Basket Lite for WooCommerce: by Tyche Softwares – 5.12.0
WooCommerce Stripe Gateway: by WooCommerce – 6.2.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.0
WooCommerce: by Automattic – 6.2.1
Wordfence Security: by Wordfence – 7.5.8
WP Crontrol: by John Blackbourn & contributors – 1.12.0
SEOPress PRO: by SEOPress – 5.5
SEOPress: by SEOPress – 5.5
WP Store Locator: by Tijmen Smit – 2.2.235
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.7.0
YITH WooCommerce Badge Management Premium: by YITH – 2.2.0

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /shop/
Basket: #7 - /basket/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #541 - /terms-and-conditions/

### Theme ###

Name: Storefront Blank Child Theme
Version: 1.0
Author URL: https://www.pootlepress.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/emails/customer-processing-order.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 8,544
Oldest: 2022-01-31 08:49:32 +0000
Newest: 2022-03-01 15:06:33 +0000

Pending: 4
Oldest: 2022-03-01 15:19:35 +0000
Newest: 2022-03-02 12:31:37 +0000

### Status report information ###

Generated at: 2022-03-01 15:06:45 +00:00

Fatal error reports:

2022-02-27T09:11:38+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/stevehine/webapps/desser/wp-content/plugins/updraftplus/backup.php on line 4215

2022-02-27T09:21:21+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/stevehine/webapps/desser/wp-content/plugins/updraftplus/backup.php on line 3937

2022-02-27T10:01:49+00:00 CRITICAL Allowed memory size of 536870912 bytes exhausted (tried to allocate 835584 bytes) in /home/stevehine/webapps/desser/wp-content/object-cache.php on line 1550

2022-02-22T16:18:59+00:00 CRITICAL Uncaught : [Request contains wrong parameter or values.]: {"error":{"code":"bad_params","details":[{"fields":["language"],"name":null,"reason":"invalid_enum"}],"message":"Bad parameters error"}}

  thrown in /home/stevehine/webapps/desser/wp-content/plugins/doofinder-for-woocommerce/lib/src/Management/Errors/Utils.php on line 22

2022-02-22T16:25:47+00:00 CRITICAL Uncaught : [Request contains wrong parameter or values.]: {"error":{"code":"bad_params","details":[{"fields":["language"],"name":null,"reason":"invalid_enum"}],"message":"Bad parameters error"}}

  thrown in /home/stevehine/webapps/desser/wp-content/plugins/doofinder-for-woocommerce/lib/src/Management/Errors/Utils.php on line 22

Hi @tc2022

Two different issues are going on, so I’d recommend checking them first before we can proceed.

A Maximum execution time of 300 seconds exceeded means that a script or a function is exceeding the 300 seconds (5 minutes) to be completed.

Behind the scenes, WordPress, PHP, and also web hosts, usually enforce PHP limits to preserve server resources. The idea is to allow sufficient time for a function to complete but not give it so long that it hangs and freezes the entire site.

It’s coming up from the UpdraftPlus plugin, in this case, I’d recommend, temporarily disabling the plugin and checking out with the plugin developer and also with your host for more detailed information, and how to deal with that.

The second issue going on is coming from a plugin named Doofinder for WooCommerce, I also recommend disabling it and checking with the plugin developer about this error.

Also, even when disabling them, you may need to clear up your site cache, you can purge all of them if you use a caching plugin and also check with your host if they aren’t using any caching system on their side too!

Let us know if you are still having issues with that after both errors are fixed.

My very best!

For anyone else that may have this issue, it was clashing with
YITH WooCommerce Ajax Product Filter Premium