3D Secure not working on my store

  • Resolved nmnwz

    (@nmnwz)


    1 year, 6 months ago

    I am monitoring that none of the payments made on my website are processing through 3d secure process. Is there any configuration in plugin or on my stripe account that I need to enable so that the payments are processed through 3ds?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @nmnwz,

    Greetings from WebToffee support.

    Please share your site URL and the version number of the plugin you are using so we can better understand the issue.

    Thread Starter nmnwz

    (@nmnwz)

    site url is https://www.harbourlane.com and plugin version is 3.7.7

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @nmnwz,

    To help us replicate the issue, please change the payment mode to test mode and let us know. If you are not conformable with keeping your production site in test mode, you may share the URL of you staging site (test mode).

    Also, share the Stripe logs of the affected order from your?Stripe dashboard?(Stripe dashboard -> Developers -> Logs) with us.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @nmnwz,

    We haven’t heard back from you for a while. We are marking this thread as resolved since it has been inactive for a while.

    If you still require assistance you may create a new topic with the requested information.

Viewing 4 replies - 1 through 4 (of 4 total)
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