Viewing 8 replies - 1 through 8 (of 8 total)
  • anastas10s

    (@anastas10s)

    Hi there @lauramark ??

    Today in all my orders show as incomplete order and show this url

    https://stripe.com/docs/payments/3d-secure

    Thanks for reaching out about this! From what I understand, today 3 orders were not completed because the customer(s) did not verify themselves during the 3D Secure process, to complete payment.

    From the extension’s main page:
    “Stripe offers advanced machine learning fraud protection tools that help you detect and prevent fraud with Stripe Radar. You can enable CVV and AVS (address verification) as well as custom fraud detection rules right from your Stripe Dashboard. Learn more about Stripe Radar.

    In addition, Stripe Radar allows you to control how 3D Secure (also known as Verified by Visa and Mastercard Secure) is applied to card payments. Learn more here.”

    In order to enable us to investigate things further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

    Thread Starter lauramark

    (@lauramark)

    System Report:

    https://pastebin.com/vkVwnPWx

    Status

    https://pastebin.com/EZwu7LzB

    and thank you

    ??

    Saif

    (@babylon1999)

    Hello @lauramark,

    The error logs link is not working, can you please re-attach it and make sure there isn’t any sensitive information?

    Also, perhaps the problem was with the payment method used on these orders. You can create a test order, and you can test the 3DS feature using the default Stripe cards: https://stripe.com/docs/payments/3d-secure#three-ds-cards

    When ordering, please check the console in your browser to see if there are any errors.

    Let us know how it goes.

    Thread Starter lauramark

    (@lauramark)

    
    ### WordPress Environment ###
    
    WC Version: 7.0.1
    REST API Version: ? 7.0.1
    WC Blocks Version: ? 8.5.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.32
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.36-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.0.1
    WC Database Prefix: wp_
    Tama?o total de la base de datos: 447.68MB
    Tama?o de los datos de la base de datos: 438.25MB
    Tama?o del índice de la base de datos: 9.43MB
    wp_woocommerce_sessions: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_order_itemmeta: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
    wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_actions: Datos: 0.19MB + índice: 0.27MB + Motor InnoDB
    wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_logs: Datos: 0.14MB + índice: 0.11MB + Motor InnoDB
    wp_cf_forms: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_cf_form_entries: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_cf_form_entry_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_cf_form_entry_values: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_cf_pro_messages: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_cf_queue_failures: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_cf_queue_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_cmplz_cookies: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
    wp_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_comments: Datos: 0.05MB + índice: 0.09MB + Motor InnoDB
    wp_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB
    wp_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
    wp_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
    wp_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_learndash_pro_quiz_category: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_pro_quiz_form: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_learndash_pro_quiz_lock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_pro_quiz_master: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_pro_quiz_prerequisite: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_pro_quiz_question: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_learndash_pro_quiz_statistic: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_pro_quiz_statistic_ref: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_learndash_pro_quiz_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_pro_quiz_toplist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_learndash_user_activity: Datos: 0.08MB + índice: 0.13MB + Motor InnoDB
    wp_learndash_user_activity_meta: Datos: 0.08MB + índice: 0.09MB + Motor InnoDB
    wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_ms_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_options: Datos: 6.50MB + índice: 0.16MB + Motor InnoDB
    wp_postmeta: Datos: 309.52MB + índice: 4.03MB + Motor InnoDB
    wp_posts: Datos: 118.52MB + índice: 0.88MB + Motor InnoDB
    wp_redirection_404: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_redirection_groups: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_redirection_items: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    wp_redirection_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_usermeta: Datos: 0.20MB + índice: 0.19MB + Motor InnoDB
    wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wcpdf_credit_note_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wcpdf_invoice_number_2021: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wcpdf_proforma_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wcs_payment_retries: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
    wp_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
    wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wpcw_certificates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_couponmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wpcw_coupons: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wpcw_coursemeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wpcw_courses: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wpcw_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wpcw_member_levels: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_modules: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_notes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wpcw_ordermeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wpcw_orders: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    wp_wpcw_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wpcw_order_items: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_wpcw_question_random_lock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_question_tags: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_question_tags_map: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_queue_dripfeed: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_quizzes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_quizzes_feedback: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_quizzes_questions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_quizzes_questions_map: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wpcw_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wpcw_subscriptions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_wpcw_units_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_user_courses: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_user_progress: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpcw_user_progress_quizzes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpr_rocket_cache: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
    wp_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
    wp_yoast_indexable: Datos: 0.41MB + índice: 0.38MB + Motor InnoDB
    wp_yoast_indexable_hierarchy: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
    wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_yoast_seo_links: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    astra_adv_header: 1
    attachment: 302
    coursenote: 32
    custom_css: 1
    elementor_library: 31
    ld-custom-template: 1
    molongui_bump: 1
    nav_menu_item: 24
    oembed_cache: 27
    page: 38
    post: 11
    product: 9
    revision: 6493
    sfwd-courses: 5
    sfwd-essays: 8
    sfwd-lessons: 207
    sfwd-question: 7
    sfwd-quiz: 4
    sfwd-topic: 102
    shop_order: 39
    shop_order_refund: 1
    shop_subscription: 14
    wc_membership_plan: 1
    wc_user_membership: 20
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (47) ###
    
    ActiveCampaign: por ActiveCampaign – 8.1.10
    Adapta RGPD: por Superadmin – 1.3.7
    Astra Pro: por Brainstorm Force – 3.9.2
    Astra Bulk Edit: por Brainstorm Force – 1.2.6
    Import / Export Customizer Settings: por Brainstorm Force – 1.0.6
    Astra Widgets: por Brainstorm Force – 1.2.12
    Autocomplete WooCommerce Orders: por QuadLayers – 1.6.0
    Autónomos: por Jose Conti – 1.4.2
    Checkout Field Editor and Manager for WooCommerce: por Acowebs – 2.2.3
    Editor clásico: por Colaboradores de WordPress – 1.6.2
    Code Snippets: por Code Snippets Pro – 3.2.1
    Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.3.4
    Custom Template for LearnDash: por Brainstorm Force – 1.0.4
    Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
    GTM4WP: por Thomas Geiger – 1.16.1
    Elementor Pro: por Elementor.com – 3.8.0
    Elementor: por Elementor.com – 3.8.0
    Google Analytics para WordPress por MonsterInsights: por MonsterInsights – 8.9.1
    Head & Footer Code: por Aleksandar Uro?evi? – 1.3.0
    LearnDash Content Cloner: por WisdmLabs – 1.2.9.2
    LearnDash LMS - Course Grid: por LearnDash – 2.0.6
    Notes for LearnDash: por SnapOrbital – 1.6.15
    LearnDash ProPanel: por LearnDash – 2.1.4
    LearnDash LMS - WooCommerce Integration: por LearnDash – 1.9.4.1
    Loco Translate: por Tim Whitlock – 2.6.3
    Inicio de sesión o cerrar sesión del menú: por cartpauj – 1.2.2
    Make Column Clickable Elementor: por Fernando Acosta – 1.4.0
    Nav Menu Roles + WooCommerce Memberships Bridge: por Kathy Darling – 1.0.0
    Nav Menu Roles: por Kathy Darling – 2.1.0
    PDF Embedder: por WP PDF Embedder Team – 4.6.4
    PixelYourSite: por PixelYourSite – 9.2.1
    Post Types Order: por Nsp Code – 1.9.9.1
    Redirection: por John Godley – 5.3.4
    Astra Customizer Reset: por Brainstorm Force – 1.0.5
    Search Exclude: por Roman Pronskiy – 1.2.7
    LearnDash LMS: por LearnDash – 4.3.1.3
    User Switching: por John Blackbourn y colaboradores – 1.7.0
    WC-AC Hook: por Matthew Treherne – 1.4.1
    WooCommerce Stripe Gateway: por WooCommerce – 6.9.0
    WooCommerce Memberships: por SkyVerge – 1.23.1
    PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.2.3
    WooCommerce PDF Invoices & Packing Slips Professional: por Ewout Fernhout – 2.6.1
    WooCommerce Price Based on Country (Basic): por Oscar Gare – 2.2.6
    WooCommerce Subscriptions: por WooCommerce – 4.6.0
    WooCommerce: por Automattic – 7.0.1
    Yoast SEO: por Equipo Yoast – 19.9
    WP Force SSL: por WebFactory Ltd – 1.65
    
    ### Inactive Plugins (2) ###
    
    Maintenance: por WebFactory Ltd – 4.06
    WP Rocket: por WP Media – 3.12.2.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: course (course)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base de la tienda: #13597 - /tienda/
    Carrito: #1468 - /carrito/
    Finalizar compra: #1469 - /finalizar-compra/
    Mi cuenta: #1470 - /mi-cuenta/
    Términos y condiciones: #1475 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Astra
    Version: 3.9.2
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Memberships ###
    
    Restriction mode:: Hide content only
    Public content:: –
    Excluded from discounts:: –
    Membership plans:: 1
    ACCESO A SOPORTE:: Members: 20Access method: Product(s) purchaseAccess length: Specific length (2 months)Subscription: No
    
    ### Suscripciones ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Activo
    Subscriptions Live URL: https://cristinacasaleacademy.com
    Subscription Statuses: draft: 1
    trash: 7
    wc-active: 3
    wc-pending: 3
    
    WooCommerce Account Connected: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Si
    Cache Update Failures: ? 0 fallo
    
    ### Suscripciones por pasarela de pago ###
    
    Stripe: draft: 1
    trash: 7
    wc-active: 3
    wc-pending: 3
    
    ### Compatibilidad de pasarelas de pago ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    ### Geolocation debug info ###
    
    Default customer location: geolocation
    MaxMind GeoIP database: ?
    MaxMind GeoIP license: ?
    MM_COUNTRY_CODE: ?
    GEOIP_COUNTRY_CODE: ?
    HTTP_CF_IPCOUNTRY: ?
    HTTP_X_COUNTRY_CODE: ?
    HTTP_X_REAL_IP: ?
    HTTP_X_FORWARDED_FOR: ?
    REMOTE_ADDR: 95.61.81.90
    Real external IP: 95.61.81.90
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ?
    
    ### PBC Settings ###
    
    Version: 2.2.6
    Base location: ES:B
    Base currency: EUR
    Price Based On: billing
    Shipping: –
    Test mode: –
    Test country: –
    Load products price in background: –
    Prices entered with tax: ?
    Calculate tax based on: billing
    Display prices in the shop: incl
    
    ### Zone Pricing LATAM USD ###
    
    zone_id: latam
    name: LATAM USD
    countries: AR | BR | CL | CO | CR | CU | US | MX | PE | DO | UY | VE
    currency: USD
    exchange_rate: 1.14
    auto_exchange_rate: no
    disable_tax_adjustment: no
    
    ### Zone Pricing Espa?a ###
    
    zone_id: espana
    name: Espa?a
    countries: ES
    currency: EUR
    exchange_rate: 1
    auto_exchange_rate: no
    disable_tax_adjustment: no
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-11-03 14:21:01 +02:00
    Options: ?
    Notes: 72
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-10-31 17:07:35 +0000
    Newest: 2022-10-31 17:07:35 +0000
    
    Complete: 549
    Oldest: 2022-11-02 09:16:44 +0000
    Newest: 2022-11-02 13:04:30 +0000
    
    Pending: 41
    Oldest: 2022-11-02 21:11:35 +0000
    Newest: 2023-01-02 11:06:12 +0000
    
    ### Status report information ###
    
    Generated at: 2022-11-02 19:57:07 +02:00
    
    Thread Starter lauramark

    (@lauramark)

    2022-11-02T11:20:26+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Incoming webhook failed validation: {
      "id": "evt_1LzezdEHgWjb01oCcwHzMUeH",
      "object": "event",
      "api_version": "2020-03-02",
      "created": 1667388025,
      "data": {
        "object": {
          "id": "cus_Mj7EwyaS17aAgB",
          "object": "customer",
          "address": null,
          "balance": 0,
          "created": 1667388023,
          "currency": null,
          "default_currency": null,
          "default_source": "src_1LzezZEHgWjb01oCJLkf68dp",
          "delinquent": false,
          "description": "Nombre: Laura , Nombre de usuario: laura-2522",
          "discount": null,
          "email": "",
          "invoice_prefix": "ACB9BFBD",
          "invoice_settings": {
            "custom_fields": null,
            "default_payment_method": null,
            "footer": null,
            "rendering_options": null
          },
          "livemode": true,
          "metadata": {
          },
          "name": "Laura",
          "phone": null,
          "preferred_locales": [
            "es-ES"
          ],
          "shipping": null,
          "sources": {
            "object": "list",
            "data": [
              {
                "id": "src_1LzezZEHgWjb01oCJLkf68dp",
                "object": "source",
                "amount": null,
                "card": {
                  "exp_month": 3,
                  "exp_year": 2026,
                  "last4": "6029",
                  "country": "ES",
                  "brand": "MasterCard",
                  "address_line1_check": "unavailable",
                  "address_zip_check": "unavailable",
                  "cvc_check": "pass",
                  "funding": "debit",
                  "fingerprint": "Z99Pqf8zfNrxAdYM",
                  "three_d_secure": "optional",
                  "name": null,
                  "tokenization_method": null,
                  "dynamic_last4": null
                },
                "client_secret": "src_client_secret_lJseMgOkgq6FQp5MEjZVQnuY",
                "created": 1667388021,
                "currency": null,
                "customer": "cus_Mj7EwyaS17aAgB",
                "flow": "none",
                "livemode": true,
                "metadata": {
                },
                "owner": {
                  "address": {
                    "city": null,
                    "country": "ES",
                    "line1": "",
                    "line2": null,
                    "postal_code": "",
                    "state": "M"
                  },
                  "email": "",
                  "name": " ",
                  "phone": null,
                  "verified_address": null,
                  "verified_email": null,
                  "verified_name": null,
                  "verified_phone": null
                },
                "statement_descriptor": null,
                "status": "chargeable",
                "type": "card",
                "usage": "reusable"
              }
            ],
            "has_more": false,
            "total_count": 1,
            "url": "/v1/customers/cus_Mj7EwyaS17aAgB/sources"
          },
          "subscriptions": {
            "object": "list",
            "data": [
    
            ],
            "has_more": false,
            "total_count": 0,
            "url": "/v1/customers/cus_Mj7EwyaS17aAgB/subscriptions"
          },
          "tax_exempt": "none",
          "tax_ids": {
            "object": "list",
            "data": [
    
            ],
            "has_more": false,
            "total_count": 0,
            "url": "/v1/customers/cus_Mj7EwyaS17aAgB/tax_ids"
          },
          "test_clock": null
        },
        "previous_attributes": {
          "default_source": null
        }
      },
      "livemode": true,
      "pending_webhooks": 1,
      "request": {
        "id": "req_ufcNhrK83CjguC",
        "idempotency_key": "f89efeb7-953e-4c96-9bfc-99f46347efe6"
      },
      "type": "customer.updated"
    }
    ====End Log====
    
    2022-11-02T11:20:26+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Incoming webhook failed validation: {
      "id": "evt_3LzezdEHgWjb01oC0YafMF2K",
      "object": "event",
      "api_version": "2020-03-02",
      "created": 1667388025,
      "data": {
        "object": {
          "id": "pi_3LzezdEHgWjb01oC0rXX5eaQ",
          "object": "payment_intent",
          "amount": 100,
          "amount_capturable": 0,
          "amount_details": {
            "tip": {
            }
          },
          "amount_received": 0,
          "application": null,
          "application_fee_amount": null,
          "automatic_payment_methods": null,
          "canceled_at": null,
          "cancellation_reason": null,
          "capture_method": "automatic",
          "charges": {
            "object": "list",
            "data": [
    
            ],
            "has_more": false,
            "total_count": 0,
            "url": "/v1/charges?payment_intent=pi_3LzezdEHgWjb01oC0rXX5eaQ"
          },
          "client_secret": "pi_3LzezdEHgWjb01oC0rXX5eaQ_secret_I5jq5KjmPIZmeNwTyfTjMqDot",
          "confirmation_method": "automatic",
          "created": 1667388025,
          "currency": "eur",
          "customer": "cus_Mj7EwyaS17aAgB",
          "description": "",
          "invoice": null,
          "last_payment_error": null,
          "livemode": true,
          "metadata": {
            "customer_email": "",
            "order_id": "13608",
            "site_url": "",
            "payment_type": "recurring",
            "save_payment_method": "true",
            "customer_name": "Laura "
          },
          "next_action": null,
          "on_behalf_of": null,
          "payment_method": null,
          "payment_method_options": {
            "card": {
              "installments": null,
              "mandate_options": null,
              "network": null,
              "request_three_d_secure": "automatic"
            }
          },
          "payment_method_types": [
            "card"
          ],
          "processing": null,
          "receipt_email": null,
          "review": null,
          "setup_future_usage": "off_session",
          "shipping": null,
          "source": null,
          "statement_descriptor": "",
          "statement_descriptor_suffix": null,
          "status": "requires_payment_method",
          "transfer_data": null,
          "transfer_group": null
        }
      },
      "livemode": true,
      "pending_webhooks": 1,
      "request": {
        "id": "req_tzCzZTaZr5SoRU",
        "idempotency_key": "82b572ba-07f0-4930-9986-8d2831595821"
      },
      "type": "payment_intent.created"
    }
    ====End Log====
    
    2022-11-02T11:20:27+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Stripe PaymentIntent pi_3LzezdEHgWjb01oC0rXX5eaQ requires authentication for order 13608
    ====End Log====
    
    2022-11-02T11:20:28+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Incoming webhook failed validation: {
      "id": "evt_3LzezdEHgWjb01oC02j9Rz1G",
      "object": "event",
      "api_version": "2020-03-02",
      "created": 1667388027,
      "data": {
        "object": {
          "id": "pi_3LzezdEHgWjb01oC0rXX5eaQ",
          "object": "payment_intent",
          "amount": 100,
          "amount_capturable": 0,
          "amount_details": {
            "tip": {
            }
          },
          "amount_received": 0,
          "application": null,
          "application_fee_amount": null,
          "automatic_payment_methods": null,
          "canceled_at": null,
          "cancellation_reason": null,
          "capture_method": "automatic",
          "charges": {
            "object": "list",
            "data": [
    
            ],
            "has_more": false,
            "total_count": 0,
            "url": "/v1/charges?payment_intent=pi_3LzezdEHgWjb01oC0rXX5eaQ"
          },
          "client_secret": "pi_3LzezdEHgWjb01oC0rXX5eaQ_secret_I5jq5KjmPIZmeNwTyfTjMqDot",
          "confirmation_method": "automatic",
          "created": 1667388025,
          "currency": "eur",
          "customer": "cus_Mj7EwyaS17aAgB",
          "description": "",
          "invoice": null,
          "last_payment_error": null,
          "livemode": true,
          "metadata": {
            "customer_email": "",
            "order_id": "13608",
            "site_url": "",
            "payment_type": "recurring",
            "save_payment_method": "true",
            "customer_name": "Laura "
          },
          "next_action": {
            "type": "use_stripe_sdk",
            "use_stripe_sdk": {
              "type": "stripe_3ds2_fingerprint",
              "merchant": "acct_1GcaSXEHgWjb01oC",
              "three_d_secure_2_source": "src_1LzezfEHgWjb01oCqpMEEitS",
              "directory_server_name": "mastercard",
              "server_transaction_id": "166bbfcb-4b57-4a84-90f9-ffb4f78c50c6",
              "three_ds_method_url": "",
              "three_ds_optimizations": "kf",
              "directory_server_encryption": {
                "directory_server_id": "A000000004",
                "key_id": "3c5ed3190a9ae4b692566bbfde7483be28002388",
                "algorithm": "RSA",
                "certificate": "-----BEGIN CERTIFICATE-----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\n+UrJ/C3zO2IlF0Um8Rk8L85gJNDMexmDx7Sx5aDj8zFC6hgI\n-----END CERTIFICATE-----\n",
                "root_certificate_authorities": [
                  "-----BEGIN CERTIFICATE-----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\nYyLkM3kEyEkrJBL5r0GDjicxM+aFcR2fCBAkv3grT5kz4kLcvsmHX+9DBw==\n-----END CERTIFICATE-----\n"
                ]
              },
              "one_click_authn": null
            }
          },
          "on_behalf_of": null,
          "payment_method": null,
          "payment_method_options": {
            "card": {
              "installments": null,
              "mandate_options": null,
              "network": null,
              "request_three_d_secure": "automatic"
            }
          },
          "payment_method_types": [
            "card"
          ],
          "processing": null,
          "receipt_email": null,
          "review": null,
          "setup_future_usage": "off_session",
          "shipping": null,
          "source": "src_1LzezZEHgWjb01oCJLkf68dp",
          "statement_descriptor": "",
          "statement_descriptor_suffix": null,
          "status": "requires_action",
          "transfer_data": null,
          "transfer_group": null
        }
      },
      "livemode": true,
      "pending_webhooks": 1,
      "request": {
        "id": "req_tIk1B2uKBOxF8n",
        "idempotency_key": "d0cf6b8a-b797-431f-8512-ea1622be1822"
      },
      "type": "payment_intent.requires_action"
    }
    ====End Log====
    
    2022-11-02T17:56:34+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    account
    ====End Log====
    Igor H

    (@ihereira)

    Hi,
    Thanks for the info.

    Incoming webhook failed validation

    Can you please recheck if your secret key and webhook settings are properly set up? You can check here for more information.

    After that, you can switch it to the test mode, create a test order, to check if the issue is not present.

    Let us know how that goes.

    Thread Starter lauramark

    (@lauramark)

    Ok I have tried test mode and it works in test mode. I have change WEBHOOK and in mode live it doesn′t work.

    Now I can see that it only happen when it is a subscription product. With simple product work fine, the order is complete. With Subscription product fail.

    Igor H

    (@ihereira)

    Hi,

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Important: Be sure to include a link to this forum thread in your response. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘3D Secure in all my orders’ is closed to new replies.