3D Secure in all my orders
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Hello.
Today in all my orders show as incomplete order and show this url
https://stripe.com/docs/payments/3d-secure
It is a great problem. Is it a new law or a new problem?
Any solution.
It happens with 3 customers and 3 diferents cards.
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Hi there @lauramark ??
Today in all my orders show as incomplete order and show this url
Thanks for reaching out about this! From what I understand, today 3 orders were not completed because the customer(s) did not verify themselves during the 3D Secure process, to complete payment.
From the extension’s main page:
“Stripe offers advanced machine learning fraud protection tools that help you detect and prevent fraud with Stripe Radar. You can enable CVV and AVS (address verification) as well as custom fraud detection rules right from your Stripe Dashboard. Learn more about Stripe Radar.In addition, Stripe Radar allows you to control how 3D Secure (also known as Verified by Visa and Mastercard Secure) is applied to card payments. Learn more here.”
In order to enable us to investigate things further, could you please share a copy of your site’s System Status? You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
.?Additionally, could you also provide us with the fatal error logs (if any) under
WooCommerce > Status > Logs
.Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.
Looking forward to hearing from you!
Hello @lauramark,
The error logs link is not working, can you please re-attach it and make sure there isn’t any sensitive information?
Also, perhaps the problem was with the payment method used on these orders. You can create a test order, and you can test the 3DS feature using the default Stripe cards: https://stripe.com/docs/payments/3d-secure#three-ds-cards
When ordering, please check the console in your browser to see if there are any errors.
Let us know how it goes.
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2022-11-02T11:20:26+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Incoming webhook failed validation: { "id": "evt_1LzezdEHgWjb01oCcwHzMUeH", "object": "event", "api_version": "2020-03-02", "created": 1667388025, "data": { "object": { "id": "cus_Mj7EwyaS17aAgB", "object": "customer", "address": null, "balance": 0, "created": 1667388023, "currency": null, "default_currency": null, "default_source": "src_1LzezZEHgWjb01oCJLkf68dp", "delinquent": false, "description": "Nombre: Laura , Nombre de usuario: laura-2522", "discount": null, "email": "", "invoice_prefix": "ACB9BFBD", "invoice_settings": { "custom_fields": null, "default_payment_method": null, "footer": null, "rendering_options": null }, "livemode": true, "metadata": { }, "name": "Laura", "phone": null, "preferred_locales": [ "es-ES" ], "shipping": null, "sources": { "object": "list", "data": [ { "id": "src_1LzezZEHgWjb01oCJLkf68dp", "object": "source", "amount": null, "card": { "exp_month": 3, "exp_year": 2026, "last4": "6029", "country": "ES", "brand": "MasterCard", "address_line1_check": "unavailable", "address_zip_check": "unavailable", "cvc_check": "pass", "funding": "debit", "fingerprint": "Z99Pqf8zfNrxAdYM", "three_d_secure": "optional", "name": null, "tokenization_method": null, "dynamic_last4": null }, "client_secret": "src_client_secret_lJseMgOkgq6FQp5MEjZVQnuY", "created": 1667388021, "currency": null, "customer": "cus_Mj7EwyaS17aAgB", "flow": "none", "livemode": true, "metadata": { }, "owner": { "address": { "city": null, "country": "ES", "line1": "", "line2": null, "postal_code": "", "state": "M" }, "email": "", "name": " ", "phone": null, "verified_address": null, "verified_email": null, "verified_name": null, "verified_phone": null }, "statement_descriptor": null, "status": "chargeable", "type": "card", "usage": "reusable" } ], "has_more": false, "total_count": 1, "url": "/v1/customers/cus_Mj7EwyaS17aAgB/sources" }, "subscriptions": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_Mj7EwyaS17aAgB/subscriptions" }, "tax_exempt": "none", "tax_ids": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_Mj7EwyaS17aAgB/tax_ids" }, "test_clock": null }, "previous_attributes": { "default_source": null } }, "livemode": true, "pending_webhooks": 1, "request": { "id": "req_ufcNhrK83CjguC", "idempotency_key": "f89efeb7-953e-4c96-9bfc-99f46347efe6" }, "type": "customer.updated" } ====End Log==== 2022-11-02T11:20:26+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Incoming webhook failed validation: { "id": "evt_3LzezdEHgWjb01oC0YafMF2K", "object": "event", "api_version": "2020-03-02", "created": 1667388025, "data": { "object": { "id": "pi_3LzezdEHgWjb01oC0rXX5eaQ", "object": "payment_intent", "amount": 100, "amount_capturable": 0, "amount_details": { "tip": { } }, "amount_received": 0, "application": null, "application_fee_amount": null, "automatic_payment_methods": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_3LzezdEHgWjb01oC0rXX5eaQ" }, "client_secret": "pi_3LzezdEHgWjb01oC0rXX5eaQ_secret_I5jq5KjmPIZmeNwTyfTjMqDot", "confirmation_method": "automatic", "created": 1667388025, "currency": "eur", "customer": "cus_Mj7EwyaS17aAgB", "description": "", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "customer_email": "", "order_id": "13608", "site_url": "", "payment_type": "recurring", "save_payment_method": "true", "customer_name": "Laura " }, "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "mandate_options": null, "network": null, "request_three_d_secure": "automatic" } }, "payment_method_types": [ "card" ], "processing": null, "receipt_email": null, "review": null, "setup_future_usage": "off_session", "shipping": null, "source": null, "statement_descriptor": "", "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 1, "request": { "id": "req_tzCzZTaZr5SoRU", "idempotency_key": "82b572ba-07f0-4930-9986-8d2831595821" }, "type": "payment_intent.created" } ====End Log==== 2022-11-02T11:20:27+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Stripe PaymentIntent pi_3LzezdEHgWjb01oC0rXX5eaQ requires authentication for order 13608 ====End Log==== 2022-11-02T11:20:28+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Incoming webhook failed validation: { "id": "evt_3LzezdEHgWjb01oC02j9Rz1G", "object": "event", "api_version": "2020-03-02", "created": 1667388027, "data": { "object": { "id": "pi_3LzezdEHgWjb01oC0rXX5eaQ", "object": "payment_intent", "amount": 100, "amount_capturable": 0, "amount_details": { "tip": { } }, "amount_received": 0, "application": null, "application_fee_amount": null, "automatic_payment_methods": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_3LzezdEHgWjb01oC0rXX5eaQ" }, "client_secret": "pi_3LzezdEHgWjb01oC0rXX5eaQ_secret_I5jq5KjmPIZmeNwTyfTjMqDot", "confirmation_method": "automatic", "created": 1667388025, "currency": "eur", "customer": "cus_Mj7EwyaS17aAgB", "description": "", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "customer_email": "", "order_id": "13608", "site_url": "", "payment_type": "recurring", "save_payment_method": "true", "customer_name": "Laura " }, "next_action": { "type": "use_stripe_sdk", "use_stripe_sdk": { "type": "stripe_3ds2_fingerprint", "merchant": "acct_1GcaSXEHgWjb01oC", "three_d_secure_2_source": "src_1LzezfEHgWjb01oCqpMEEitS", "directory_server_name": "mastercard", "server_transaction_id": "166bbfcb-4b57-4a84-90f9-ffb4f78c50c6", "three_ds_method_url": "", "three_ds_optimizations": "kf", "directory_server_encryption": { "directory_server_id": "A000000004", "key_id": "3c5ed3190a9ae4b692566bbfde7483be28002388", "algorithm": "RSA", "certificate": "-----BEGIN CERTIFICATE-----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\n+UrJ/C3zO2IlF0Um8Rk8L85gJNDMexmDx7Sx5aDj8zFC6hgI\n-----END CERTIFICATE-----\n", "root_certificate_authorities": [ "-----BEGIN CERTIFICATE-----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\nYyLkM3kEyEkrJBL5r0GDjicxM+aFcR2fCBAkv3grT5kz4kLcvsmHX+9DBw==\n-----END CERTIFICATE-----\n" ] }, "one_click_authn": null } }, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "mandate_options": null, "network": null, "request_three_d_secure": "automatic" } }, "payment_method_types": [ "card" ], "processing": null, "receipt_email": null, "review": null, "setup_future_usage": "off_session", "shipping": null, "source": "src_1LzezZEHgWjb01oCJLkf68dp", "statement_descriptor": "", "statement_descriptor_suffix": null, "status": "requires_action", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 1, "request": { "id": "req_tIk1B2uKBOxF8n", "idempotency_key": "d0cf6b8a-b797-431f-8512-ea1622be1822" }, "type": "payment_intent.requires_action" } ====End Log==== 2022-11-02T17:56:34+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== account ====End Log====
- This reply was modified 2 years ago by Steven Stern (sterndata).
Hi,
Thanks for the info.Incoming webhook failed validation
Can you please recheck if your secret key and webhook settings are properly set up? You can check here for more information.
After that, you can switch it to the test mode, create a test order, to check if the issue is not present.
Let us know how that goes.
Ok I have tried test mode and it works in test mode. I have change WEBHOOK and in mode live it doesn′t work.
Now I can see that it only happen when it is a subscription product. With simple product work fine, the order is complete. With Subscription product fail.
Hi,
For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Important: Be sure to include a link to this forum thread in your response. Thank you.
- The topic ‘3D Secure in all my orders’ is closed to new replies.