3D Secure clarification
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Just a quick question, to make sure I have understood how this works (or not).
If I set Contingency for 3D Secure = 3D secured when required, what happens is someone from outside EU, or whose card processor does not require SCA, makes a payment? Will they be able to pay, or rejected?
I’m asking because since I’ve switched to Woocommerce and set the above settings, sales dropped a lot. I wonder now if legit customers are rejected or not.
Thank you.
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Hi there @wattaman ??
Welcome to WooCommerce Support. I’d be happy to help you with this.
If I set Contingency for 3D Secure = 3D secured when required, what happens is someone from outside EU, or whose card processor does not require SCA, makes a payment? Will they be able to pay, or rejected?
I’m asking because since I’ve switched to Woocommerce and set the above settings, sales dropped a lot. I wonder now if legit customers are rejected or not.
Kindly note that the Contingency for 3D Secure = 3D secured when required setting is not part of core WooCommerce.
Since this forum is the official support channel for WooCommerce, feel free to reach out to the utilized 3D secure functionality’s support channel, as they would be in a better position to assist you.
Should you need further assistance, as to where this might be activated from, kindly share a screenshot of what you see at that screen. That will help us understand the issue. The online service at https://snipboard.io/ is a good way for sharing it here.
I hope this helps!
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