3D Secure 2 no support?
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Greetings,
in our website we are using the WooCommerce Stripe Payment Gateway integration for payments.
Usually everything works correctly but lately some orders fail and remain “pending payment” from our backend.
By checking the stripe dashboard, the orders are unsuccessful due to the unsuccessful attempt of 3d Secure.
Speaking with stripe customer service they told us exactly:
“The WooCommerce plugin uses Sources, which have become obsolete for credit card payments. The Sources cannot handle payments with cards that have 3D Secure 2.
From October 2022 all major card circuits have stopped supporting 3D Secure 1. With cards that have 3D Secure 1 there should not be any problem, while cards with 3D Secure 2 will have problems for payments that don’t fall within the exceptions.”
Is it true that the plugin does not support 2d secure 2? Because we are losing a lot of orders due to this issue.
Viewing 4 replies - 1 through 4 (of 4 total)
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Howdy @matteomarca99 ??
Usually everything works correctly but lately some orders fail and remain “pending payment” from our backend.
Thanks for reaching out. Happy to help you with this!
From what I gather, this does not always happen and there are no open issues tagged with 3D Secure currently on the plugin’s GitHub repository.In order to investigate further, could you please share a copy of your site’s System Status? You can find it via
WooCommerce > Status. SelectGet system reportand thenCopy for support.?Additionally, could you also provide us with the fatal error logs (if any) under
WooCommerce > Status > Logs.Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.
Screenshots would be helpful, also. https://snipboard.io/ is a good (online) tool of choice for sharing them here.
Looking forward to hearing from you!
Thanks for the reply.
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Hi,
3D secure is a process that involves the customer, the vendor, and the card issuer company, validation depends on the risk at the moment of the transaction.
To learn more about it, please check (You can configure your Dashboard according to this documentation):
https://stripe.com/docs/payments/3d-secure#three-ds-radarLet us know if there are any questions.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Viewing 4 replies - 1 through 4 (of 4 total)
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