3D code not accepted – repeated 3D code issuing

  • Resolved bsmolyanov

    (@bsmolyanov)


    5 years ago

    Customers complain that they have to enter 3D secure code a number of times and the system prompts them to enter it again. The bank is sending several subsequent 3D codes. Finally, the transaction is not successful and not recorded by Paylike at all, even not as failed transaction.
    Could this be due to the plugin?

Viewing 1 replies (of 1 total)
  • Plugin Author ionut.calara

    (@ionutcalara)

    Hi @bsmolyanov

    This is the first time I have been getting this, it looks that it’s actually specifically related to the popup from paylike.io

    Can you please open a ticket via https://paylike.io/contact so we can look at your case specifically?

    I will close the ticket, but feel free to reopen if you think this is a plugin issue.

Viewing 1 replies (of 1 total)
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