3CX Live Chat and Talk – Work sometimes and not others

  • Resolved michaelserra

    (@michaelserra)


    5 years, 5 months ago

    We would like to customize this as it would be a powerful tool.
    WE Currently are using a Chat Application and would like to switch to this one.
    The chat only works part of the time.
    We did a test on this page of our website (https://firstplacefitnessequipment.com/meet-our-team/) and some people have access to the button and others do not. It seems buggy…
    Help We Like To Use this.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @michaelserra ,

    We’ve tested the provided site and the plugin works as expected.

    Can you please help us identify the cases that the plugin is not working? On our release blog posts, we’ve specified that the plugin is not working in cases that the users are using Internet Explorer (https://www.3cx.com/blog/releases/live-chat-video-call/). This is due to web technologies limitations of Internet Explorer.

    Microsoft itself suggests to users to use Microsoft Edge instead of Internet Explorer (https://support.microsoft.com/en-au/help/17454/lifecycle-faq-internet-explorer).

    We would appreciate your feedback.

    Thank you in advance.

    Thread Starter michaelserra

    (@michaelserra)

    We found the issue… when we try it on the same IP as the in house phone server it does not work. On an outside IP it works fine. Any possible fix for that?

    Also, chat does not work on IPhone or any phone at the moment.

    We currently use Tidio Chat and it allows us to use chatbots and allows us to start chats with people on our website without them starting the chat. Will we have that functionality in future updates? I like the call and video aspect.

    We are only testing on https://firstplacefitnessequipment.com/meet-our-team/michael-serra/

    I am trying to integrate a just “call” and “chat” static button. Any suggestions?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Good to hear that at least you can identify the issue. We do our internal testing on servers that are on the same IP range as our PBX setups. Please check network traffic and configuration, for possible issues.

    We are evolving our chat plugin fast and for sure more features will come in the future.

    I do not get what you would like to achieve with just “call” and “chat” static button. For example, we have the Phone Only mode as part of Mode configuration, that you can have a call available without the need to open up the chat window.

    I would like to ask you to proceed and close the other forum entry created, as there is no reason to maintain two different entries for the same topic.

    Plugin Author wordpress3cx

    (@wordpress3cx)

    @michaelserra,

    For the mode only, next week, we will release a new version, that will fix the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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