360 not loading on phone

Can you tell us the size of the image you uploaded (height x width)?

I have various sizes, they are quite large. But I already have 9 360s already set up. 3376px x 1688px. each image is only about 400KB

This is another one of them
https://wordpress-84734-933418.cloudwaysapps.com/bernier-suite/

Hi, can you give us the image?

Here you go, that is one of the scenes.

https://www.dropbox.com/s/w5e3lnkuskrlu0f/R0010066-e1570024354590.jpg?dl=0

I figured out the issues, when you turn your phone to horizontal it shows the error message that the images were in fact too big. The problem was while I updated the image sizes in the media library, I had to go through and manually update each tours images. They don’t automatically update when you change things in the media library.

The error message doesn’t show up when your phone is in the vertical view.

I supposed that was the issue.

And yes, resizing from the media library requires you to update it manually since the image name get’s changed.

We will try to fix the issue of the ‘error message not showing in vertical view’ as soon as possible.

Meanwhile, feel free to reach out to us again if you face further issues.

Thanks.