35 out of 223 support topics resolved.

  • I have seen a lot of people saying it got worse after automattic bought this, it should have been the opposite.

    Supposedly the free support will get answered “on a weekly basis”. Well no! You can clearly see this here.

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  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @nico23,

    We’re sorry about that.

    In fact, we expect Support will have a bigger team in the next year thanks to the acquisition.

    However, nothing has changed in the way we work so far, so there’s no reason to believe it got worse after WooCommerce has acquired MailPoet.

    Please note we still have a small team working on the MailPoet Support, so because of the transition, the high workload, and the period of the year, we’re prioritizing the paid users and users who contact us via email instead of the forums. We hope to be able to get back to supporting the forums as we have done before, not leaving our users without an answer.

    Again, our apologies about it.

Viewing 1 replies (of 1 total)
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