3.3.1 killed my Media Upload button and HTML/Visual switch

  • After upgrading to 3.3.1 I’ve lost the following features:

    The Add Media button (which I understand is a new, consolidated button) does nothing when pressed. It appears to try to do something, in that the page flickers briefly, but then nothing new happens. Certainly there’s no new window or anything appearing, suffice it to say I can’t add media to posts.

    The HTML/Visual switch does nothing. I’m not sure what I’m supposed to be looking at here, but in my installation I see the words ‘HTML Visual’, sitting next to each other (there’s not a single ‘button’, as such). When I hover my mouse over either of these words (thinking that they’d behave like buttons), the mouse cursor turns into what looks like an insert pointer, as if it only see those words as text, not buttons. Clicking on them does nothing. I am permanently in HTML mode it seems, and cannot switch back.

    Here’s what I’ve tried doing to resolve this, to no avail:

    • Manually installing 3.3.1
    • Disabling all plugins
    • Disabling the Suffusion theme, and using the Twenty Eleven theme instead.
    • Removing all widgets.

    I have also tried perhaps half-a-dozen ‘solutions’ that others have found (really just combinations of what I’ve tried) without success.

    My next step is to erase everything and start again. I really don’t want to do this…

Viewing 15 replies - 1 through 15 (of 18 total)
  • Thread Starter tinRobot

    (@tinrobot)

    To add to this, I’ve now created a secondary WordPress installation, within a ‘test’ directory, used my web site’s Control Panel to do an automatic install of an old(er) version of WordPress (can’t remember which, off the top of my head), and then manually updated to 3.3.1

    It worked – both my Visual/HTML and Media upload buttons work.

    Then I installed/activated the Suffusion theme (because I really wanted to keep using it), and it works too. Clearly there’s something within my old WordPress install which is somehow breaking the 3.3.1 update, despite me having disabled/deactivated all my plugins/widgets etc.

    What I have noticed is that the ‘working’ Visual/HTML button are distinct buttons – I mean, they’re clearly buttons labelled ‘Visual’ and ‘HTML’, as opposed to just ‘text’ words (as they appear in my broken WordPress installation).

    Could there be something wrong with my javascript somewhere in my old WordPress installation?

    Any ideas, people?

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade via wp-admin/upgrade.php

    Thread Starter tinRobot

    (@tinrobot)

    Thanks esmi, I’ll give this a go, and leave some feedback.

    When you say “re-uploading all files & folders”, how do I know which files belong to WordPress? Do they all start with ‘wp’, or are there others I should consider? I don’t want to accidentally remove anything I shouldn’t.

    Download a fresh copy of WordPress and re-upload everything except the wp-content folder.

    Thread Starter tinRobot

    (@tinrobot)

    Ok, I’ve done all this, but no change at all.
    Next? ??

    Try resetting your custom permalinks back to the default setting via Settings -> Permalinks and deleting your .htaccess file. If this works, then review Using_Permalinks before setting a custom permalink structure back up again.

    Thread Starter tinRobot

    (@tinrobot)

    No change, I’m afraid. Thanks though.

    Have you tried using another browser? Another machine?

    Thread Starter tinRobot

    (@tinrobot)

    Yes, have tried this on two computers (at home and at work), and have tried both Firefox and IE.

    Recall, that in a post above, I’d mentioned that I’d got another installation of WordPress working just fine. This second installation is created in a ‘test’ directory on the same web server. There must be a file (or more) in my ‘main’ WordPress directory that is causing these issues I’m having.

    I’m inclined to just delete everything and start over. …now if I could only work out which files I shouldn’t remove. lol

    Delete everything except your wp-config.php file, your/htaccess file (if you have one) and your wp-content folder and re-upload them from a fresh download of WordPress.

    Thread Starter tinRobot

    (@tinrobot)

    Thanks, but I’ve since started again – deleted everything except my database. I’ve reinstalled WP 3.3.1 manually, and then applied the Suffusion theme, and everything is working. I’m now going to reinstall/activate every plugin/widget I had until I find the culprit, and post my findings here. Thanks for your suggestions.

    Glad to hear you got it working again, anyway ??

    I’m having the same issue on some sites, not others. Custom themes make me unwilling to do full do overs here.

    Interestingly enough, these are mostly sites with low levels of plugins. two or three max. I had the same issue with a plugin heavy site, and all it took to fix it was disabling a plugin that worked with s2member pro to make level shortcodes accessible via the TinyMCE toolbars.

    Please post your own topic.

Viewing 15 replies - 1 through 15 (of 18 total)
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