30s to process an order

  • Resolved Adrian Rodriguez

    (@arweaber1)


    7 years ago

    Hello guys,

    I been having a big issue for a while; I have a dev site with a clean WP installation, Woocommerce and Stripe only.

    When I go to the checkout and I place an order, it takes 30s to give me an answer ether the credit card got rejected or the order was placed….

    I need help please

    Regards,
    Adrian

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi there! This sounds like the issue is with your host connecting to Stripe and getting back verification. Is there caching on the checkout page?

    I would enable Stripe debug logging and see if there are any clues in the logs it creates during a transaction. Those will be viewable by going to WooCommerce > Status, clicking the “Logs” tab and then selecting the Stripe logs from the dropdown.

    I’d also make sure that the site is running on at least versions 5.6 of both PHP and MySQL!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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