3 problems with this great plugin

About the second point, looking closer (https://i.imgur.com/GR1l2go.jpeg), I see that the status “Completed” does exist… But I had several carts, of which I saw first the status “Processing”… and which then disappeared after the sale.

So there seems to be a problem. Maybe because of the Custom Thank You Pages plugin (redirection to a page other than the woocommerce order confirmation page)?

In addition, some carts have been changed to “Discard” status. What does this mean exactly? Prospects removed the product from the cart?

Thank you.

Hi @gilles24, thank you for taking the time to use Cart Lift.

Let me address the problems you are facing with our plugin.

For #1 and #2, we’ve identified the issues and we’ll work on fixing them.

For #3, we recreated this and the spaces between paragraphs work fine on the emails.
However, would you mind elaborating this a bit more “but after each recording of the email, the spaces disappear”?
Perhaps a quick screen recording would be better.

Also, the carts having “Discard” status means your customers have purchased the product from another session and it is no longer an abandoned cart now.

Regards,

Hi Rifat Ara Chowdhury

Thank you for your reply.

Would it be possible to have a forecast date for fixing the bugs?

For the spaces, I simply mean that they are not saved, and therefore no longer exist when the mail is sent… But it is therefore probably a problem specific to my configuration… I will try to see this.

Regards

Hi?@gilles24, hopefully, we can resolve the issue and release the fix in 2 weeks.

Also, for the space issue you are facing, let us know if changing any configuration fixes that for you. Thanks.

Hi there,

Thank you for your reply.

Regarding the line space issue, I tested locally, without any other plugin than yours and woocommerce, and with the default theme… the problem is still there (see here: https://un-jardin-bio.com/tmp/Sans%20titre.mp4). It is therefore a bug in your plugin.

Regards,

Gilles

Hi?@gilles24, we’ve released an update for Cart Lift. The latest update includes the fixes for:
– pricing issue for variation products (for #1)
– ability to add blank lines in the campaign email editor (for #3)

For #2,
Cart Lift considers the cart as ‘Recovered’ only when it is recovered by the plugin campaigns.

If a person naturally comes back to the site and purchases from his cart, that means no email was sent and it is not the success of the recovery campaign.

Thank you.

Hi Rifat,

Corrections for line spacing and variable product pricing work well. Thanks.

For point 2, let me clarify things:

• there is a problem that remains unresolved: sales made directly do not change to “Completed” status, but disappear…
• I understand that the “Recovered” status is reserved for orders recovered through emails. But the term “Cart Abandoned Rate” is not appropriate for this. You says “If a person naturally comes back to the site and purchases from his cart, that means no email was sent and it is not the success of the recovery campaign.”, but in fact, with your plugin “Discard” sales are taken into account for the calculation of the “Cart Abandoned Rate”… It therefore seems to me that it would be preferable to have 2 different rates: one for the “Cart recovery rate” (so a rate based on the number of sales following emails sent… which is not the case now), and another corresponding to the “Cart abandonment rate” (therefore also taking into account the statuses ” Completed” and “Discard”). These 2 indicators would be very useful for a site owner like me…

Hi @gilles24, a cart remains “Processing” for minimum 15 minutes in Cart Lift. In between this time, if a customer completes purchase, it will disappear because it didn’t have the “Abandoned” status.

But if the customer purchases when the cart has “Abandoned” status, then it does not disappear. Now here we do have scope for improvements and we’re adding it to our backlog.

Let us know if you have more feedback or suggestions for us. Thank you.

• This reply was modified 1 year, 7 months ago by Rifat Ara Chowdhury.

Ok… but then what is the use of the “completed” status?

Hi @gilles24 , a cart remains “Processing” for a certain amount of time, that you set in Cart Lift Settings. Then it gets the “Abandoned” status.

Scenario 1:
Suppose you’ve set the time to 15 minutes (that’s the minimum threshold).

Within this 15 minutes, if a customer comes back to the site on his own and purchases from his cart, the entry will disappear from Cart Lift because it didn’t have the “Abandoned” status.

Scenario 2:
If the customer comes back to the site on his own and purchases after 15 minutes when the cart has “Abandoned” status, then the entry does not disappear.

It remains as “Abandoned” in Cart Lift and we have room to improve this.

Scenario 3:
If the customer gets the recovery email from Cart Lift and purchases through the email link, then it will have the “Completed” status.

Let me know if I can help you with any more details.
Thank you.

“If the customer gets the recovery email from Cart Lift and purchases through the email link, then it will have the “Completed” status.”… not “recoverded” ????

Sorry, but all this really lacks consistency… and so I chose another solution
Thanks for your patience.