3.6.3 Update Wipes Out S3 Key

Hi @smartyp,
Sorry but I’m not sure about your issue because I still can see S3 secret key field.
Did you mean all your keys are flushed after the update?

Nothing appeared to go wrong on the update – I only noticed when a backup failed to run. I went to check the job, and noticed the S3 secret key field was now showing empty. The access key was still there. I re-entered the secret key and the backup completed.

This happened on more than 1 site (which were working before the update) so I thought it was a wider problem.

Now checking the log for the job that originally failed I can see:
“ERROR: S3 Service API: Error retrieving credentials from the instance profile metadata server”

Hope that helps.

Hi @smartyp
Hmm, other users also using S3 destination didn’t get this issue after BackWPUp update.
So I was thinking there is a temproary glitch, in the next time when the plugin update is available, could you please try to check to see if you got the issue again?
Thank you!

I also have this problem – keys disappear in settings. Fortunately (in misery) an e-mail comes with information (error…). Last time – today. Pages lost their keys (secret). Everything updated, various servers / hosting. And this is not the first time it happened.

• This reply was modified 5 years, 10 months ago by Patryk.
• This reply was modified 5 years, 10 months ago by Patryk.

@smartyp
Is the issue happens again? Thank you