3.24.3 version broke the entire website

  • As said in many reviews, 3.24.X versions are broken. In our case : We updated to 3.24.3 version of Elementor Pro with the Elementor plugin up to date. the result was a Critical Error on the entire site. We try delete and upload the plugin again, same error, we had to dump an old version of the database to get back to normal. 2 weeks since this problem has been brought to elementor, still no patch.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Richard from Elementor

    (@richardk23)

    Hello!

    I’m sorry to hear about the issues you’re experiencing. It might be specific to the installation or third-party plugins or theme conflict.

    Please send an email [email protected]?with the email associated with your account so I can investigate your case more thoroughly. Thank you!

    Richard



    Whew, I was going to get the plugin, but I definitely won’t now. Thanks @romaindidelot

    Hey @romaindidelot, i updated recently and updated the database aswell, my “Edit with Elementor” page gets a fatal error, they dont provide support to non paying customers. So i’ve to ask in other people threads for help, could you advise on how to get a “reroll” on the database or elementor version? I would really appreciate it

    Thread Starter romaindidelot

    (@romaindidelot)

    If this can make you feel any better, they don’t provide help for paying customers either ??. Actually, we made a back up minutes before the update in case of a problem. So if you don’t have any back-up of the “old” version of your database, you can’t “reroll”. If you only have an issue with Elementor, maybe you can try to erase the publin, deactivate then delete, and re download it. It can work.

    I deactivated it and then deleted it, after reinstall the issue continued. Actually we had a database snapshot prior to the last update and a website backup, but after restoring that backup the issue continued, so i guess the issue its not from the last Elementor update, but from an early one. And unfortunately we cant restore those backups since they would erase alot of new website features. So if paid for Elementor Pro and asked for support they wouldnt help aswell?

    Thread Starter romaindidelot

    (@romaindidelot)

    Well, we never know… For us, no response by email and the person I had on the chat told me to crash my site again to see what it looks like so… I don’t know what else to tell you.

    Btw, to whom it may concern (@richardk23 ??) I’d be happy to change my review if I get actual help on this matter ??.

Viewing 6 replies - 1 through 6 (of 6 total)
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