• Resolved woodwardnz

    (@woodwardnz)


    Hi,
    I just updated the plugin to 3.2 and it caused my site to break. (I was stupid for not testing it first on a smaller site as I often do… it’s late here in NZ)
    I deactivated all of the plugins and one by one reactivated them.
    It is now impossible to have AIO SEO activated at the same time as Jetpack or WooCommerce. When I activate Jetpack alone… the site works, WooCommerce alone… the site works. AIO SEO alone… the site works. But if I try to add another plug-in with WooCommerce or Jetpack… the site goes blank and says something along the lines of “The site isn’t working …”
    I have deactivated WooCommerce and Jetpack for now so that my lessons are still available and the rest of the website works apart from the teacher resources. (I just get 404 missing pages for the resources, obviously because I don’t have WooCommerce activated)
    This only happened after updating AIO SEO to 3.2.

    All In One SEO Pack 3.2
    Jetpack by WordPress.com 7.5.3
    WooCommerce 3.6.5
    PHP Version 7.2.20

    What could have possibly happened?
    Cheers,

    (NOTE: Sorry for asking this question on another thread also related to the same 3.2 update, I didn’t realize we had to open a new thread for each problem. First time posting here… normally I can fix things but this is messier beyond my knowledge)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    At a minimum, you certainly need to start your own thread. Not only is that a forum rule, it’s also common courtesy to not jump into someone else’s unrelated thread, and to not make things more difficult for us as well, having to parse through so many unrelated issues.
    Again, even better would be to create an issue (bug report) on github.org. https://github.com/semperfiwebdesign/all-in-one-seo-pack/issues
    That’s the fastest way to get your issue in front of an All in One SEO Pack developer, as opposed to posting in the community forums.

    1) Can you please be more specific than “something along the lines of “The site isn’t working …””?

    2) We need exact steps to reproduce the problem. Starting with deactivating all plugins, switching to the default theme, and removing any customizations to your wp-config.php, htaccess, etc. Then, activate AIOSEOP and whatever else is the bare minimum to reproduce the problem… ex: if the default theme + AIOSEOP + WC

    Thread Starter woodwardnz

    (@woodwardnz)

    Thank you for your time Michael.
    I saw an update notice in the plug-in section for the AIOSEOP which I did and I got a white screen with the following messages:

    As WP admin I see:
    “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”
    (BTW: I don’t receive an email with any instructions)

    I checked a non-admin page and the general public see:
    “The site is experiencing technical difficulties.”

    No other plugin was updated (in the last couple of days) and the site was working normally.

    I deactivated all plugins and the website works well again.
    One by one I activated each plugin and the minimum is
    AIOSEOP + WC (and then I cannot add a third plugin) … OR …
    AIOSEOP + JETPAC (and then I cannot add a third plugin)

    I can add AIOSEOP with all other plugins such as:
    All In One SEO Pack 3.2
    Captcha 4.4.5
    Classic Editor 1.5
    Duplicator 1.3.18
    Sensei Course Progress 2.0.0
    Sensei Share Your Grade 2.0.0
    Sensei with WooCommerce Paid Courses 2.1.2.1.0.2
    WooCommerce Blocks 2.2.1
    WooDojo 1.5.4
    WooSidebars 1.4.5

    But the moment I try to add:
    Jetpack by WordPress.com 7.5.3 (which was updated 2 weeks ago)
    WooCommerce 3.6.5 (which was updated 1 month ago)
    (with AIOSEOP) and then another plugin, the site goes blank with the message that appears above.

    This testing produced the same result with the default twenty nineteen theme and no extras.

    Could someone please try those three plugins together to see if they can replicate the same problem?

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    Could someone please try those three plugins together to see if they can replicate the same problem?

    Obviously I tried this when you first reported the problem, hence my followup questions trying to get you to relay steps to reliably reproduce it.

    PHP version? WordPress version?
    Have you tried turning on error logging to see if there’s anything in your debug log?

    No matter what I do, I can’t reproduce what you’re seeing.

    3.2.1 bugfix release will be out this morning to fix the Github issues we can reproduce and fix. In order for this to make it in 3.2.1, there needs to be a Github issue, and it needs to have steps that anyone can follow to reproduce it.

    i have some problems with nextgen. the new version 3.2.x All in One SEO Pack, blocks loading the galleries

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    @aldon Please create your own thread instead of adding onto an unrelated one.
    Even better, and the fastest way to get this in front of a developer, would be to create a Github issue. https://github.com/semperfiwebdesign/all-in-one-seo-pack/issues

    Make sure to include exact steps to reproduce the issue, and that it can be reproduced with no other plugins active and with the default theme (Twenty Nineteen) active.

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    Marking this as resolved as there’s been no reply in a month.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘3.2 Update Conflict with other plugins’ is closed to new replies.