3.0 brings down my site.

  • Resolved cathe831

    (@cathe831)


    6 years, 2 months ago

    I had to deactivate this plugin after update to 3.0. My site would not come up at all. 500 error.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    @cathe831

    What is your PHP version?
    Did you update manually or did you use an auto-update plugin?

    Please contact me directly at site-reviews[at]geminilabs[dot]io So I can help resolve this immediately.

    Thanks

    • This reply was modified 6 years, 2 months ago by Gemini Labs.
    Plugin Author Gemini Labs

    (@geminilabs)

    Also, I see that you are using the WP Fastest Cache plugin on your website.

    Would you please let me know if deleting the cache and temporarily disabling that plugin fixes the problem?

    Also please try updating to v3.0.2 which fixes a PHP warning thrown in some server configurations when Site Reviews generates the review counts. PHP warnings generally should not cause a 500 server error, but it’s worth trying if disabling the Cache plugin does nothing.

    Again, if this does not help, please contact me directly at site-reviews[at]geminilabs[dot]io

    Thanks

    • This reply was modified 6 years, 2 months ago by Gemini Labs.
    Thread Starter cathe831

    (@cathe831)

    I sent an email with this info:

    I deactivated caching plugin. Cannot activate Site Reviews because it triggers Fatal Error:

    Fatal error: Uncaught Error: Call to undefined function GeminiLabs\SiteReviews\mb_strtolower() in /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Helper.php:313 Stack trace: #0 /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Database/OptionManager.php(22): GeminiLabs\SiteReviews\Helper->snakeCase(‘site-reviews-v3’) #1 /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Database/OptionManager.php(103): GeminiLabs\SiteReviews\Database\OptionManager::databaseKey() #2 /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Database/OptionManager.php(32): GeminiLabs\SiteReviews\Database\OptionManager->reset() #3 /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Database/DefaultsManager.php(36): GeminiLabs\SiteReviews\Database\OptionManager->all() #4 /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Application.php(52): GeminiLabs\SiteReviews\Database\DefaultsManager->set() #5 /home/boundar6/public_html/wp-includes/class-wp-hook.php(286) in /home/boundar6/public_html/wp-content/plugins/site-reviews/plugin/Helper.php on line 313

    Cathe

    Plugin Author Gemini Labs

    (@geminilabs)

    Thank you @cathe831!

    I didn’t get your email, but this explains the problem. It looks like your system does not have the PHP multibyte (mbstring) extension installed/enabled.

    I have just released v3.0.3 which checks for this and uses fallback PHP functions when this is the case. Let me know if this solves your issue.

    Thread Starter cathe831

    (@cathe831)

    Thank you for tracking it down. I had host enable mbstring, and all is working now. Thank you for your help

Viewing 5 replies - 1 through 5 (of 5 total)
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